Network Partnerships Manager

If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Network Partnerships Manager who is passionate about helping seniors (and their families), especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are to changing healthcare for the better. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to deliver the care our aging population needs. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what it feels like to experience dementia as a senior and as a caregiver. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, both for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.

If not Us, then Who? Seniors need better mental health care NOW. Our mission is urgent. And, we’ve got the perfect team to take this on.

Mission is our Middle Name There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact.

Care Team Obsession Our team members are our focus, our obsession. We listen and learn from, and with, our clinicians to find the right answers. When we care obsessively for our clinicians, our patients and families will get the care they deserve.

Moving Mountains We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?”

The Role:

The Network Partnerships Manager will be responsible for developing, managing, and maintaining strategic partnerships that fill service area gaps in our healthcare model. This role builds collaboration between external partners and internal teams, ensuring all partnerships are set up for success, efficiently managed, effectively deliver services, and are compliant. The Network Partnerships Manager will also maintain critical tools, such as the zip code look-up tool and service area maps to ensure accurate service area data and facilitate smooth partner onboarding and support processes.

Responsibilities

Partnership Development & Management

• Develop and establish new partnerships to fulfill home care service needs in key locations
• Collaborate closely with the Growth team and Partner Success to identify gaps in in-home services coverage and develop strategies to address them
• Initiate new relationships with potential partners, negotiate contracts, and onboard partners to CMS with tools already developed
• Manage existing partnerships through weekly or bi-weekly meetings, addressing partner inquiries, and ensuring smooth communication and collaboration
• Prepare and deliver training materials, webinars, and resources to support partner success
• Track service delivery and perform QA to ensure partner Service Level Agreements are met and contract terms are maintained.

Cross-functional Collaboration

• Collaborate with Growth and Partner Success to understand service area needs and identify new partner opportunities.
• Work closely with the Guide Program Manager to submit partner rosters and ensure proper documentation of service areas.
• Coordinate with the Clinical and Patient Engagement teams to ensure zip codes are updated to reflect current service access and address any issues.

Home Care Partner Support & Success

• Track home care partner relationships and manage the status of partner contracting and onboarding to systems.
• Provide ongoing partner support post-onboarding, to support training, managing meetings to address any program or service issues.
• Serve as the main point of contact for partner inquiries, facilitating smooth communication between partners and internal teams.
• Work with existing partners to onboard new offices as needed and ensure they are set up in CMS.
• Oversee partner invoicing, ensuring reconciliation and timely approvals.

Zip Code Management & Data Accuracy

• Ensure any changes to service area zip codes are reflected accurately in the zip code database tool.
• Collaborate with the GUIDE Program Manager to submit and maintain accurate partner rosters and zip code lists for CMS.
• Maintain the accuracy of the zip code tool, ensuring updates from partner management activities are promptly reflected.

Qualifications

• Bachelor’s degree in healthcare administration, business, or a related field
• 5+ years of experience in partner management, business development, provider relations or healthcare operations
• Strong ability to build relationships and manage external partnerships
• Home care agency experience preferred
• Excellent organizational and project management skills, with experience in managing data tools (e.g., zip code database)
• Familiarity with healthcare partnerships and CMS onboarding processes is a plus
• Strong communication skills, both written and verbal, to facilitate partner meetings, training, and ongoing collaboration
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
• Ability to work collaboratively in a fast-paced environment
• Knowledge of healthcare systems and payer-provider dynamics preferred

What’s in it for you

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Flexible work environment and the opportunity to work from home
• Competitive compensation
• Annual bonus eligibility
• 401(k) plan with a healthy match
• Equity in the form of stock options
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $90,000 - $110,000, depending on experience

Bonus: Opportunity to earn up to 10% of total compensation

We are going to make some very big waves starting with a small Rippl - come join us!