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Senior Program Manager - CMS / Medicare



United States
Posted on Tuesday, June 11, 2024

Senior Program Manager - CMS Guide

If you got into healthcare to make a difference, you’re in the right place. We’re looking for a values-driven, mission-focused, dynamic Senior Program Manager who is passionate about working with seniors (and their families) especially those navigating mental and behavioral health challenges. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that’s you, read on!

What’s Rippl?

At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers, intent on building a movement to bring mental healthcare to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we’re ready to take action.

We’re reimagining what it feels like to experience mental health care challenges as a senior. By leveraging an obsession with supporting our Care Team, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around mental and behavioral healthcare, both for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the Emergency Room.

Our Core Values

At Rippl, we live and breathe a set of shared, core values that help us build the best team, guide how we work together, and best serve our patients, families and caregivers.

If not Us, then Who? Seniors need better mental health care NOW. Our mission is urgent. And, we’ve got the perfect team to take this on.

Mission is our Middle Name There is no more noble mission than caring for seniors with mental health challenges. We’ve set out to make a giant, lasting, transformational impact.

Care Team Obsession Our team members are our focus, our obsession. We listen and learn from, and with, our front-line team to find the right answers. When we care obsessively for our team, our patients and families will get the care they deserve.

Moving Mountains We see what we’re doing as a movement–a movement focused on solving one of the most important, most urgent challenges in healthcare for a really special group of people.

Raising the bar, for everyone We are leveraging world class expertise to define a new standard of care. Partnering with the country’s leading academic institutions and geriatric clinicians, we are bringing clinical excellence to our seniors.

Join the movement

We’re looking to find other changemakers who are ready to join our movement. Those who believe serving seniors is their calling, their reason for jumping out of bed every day. Our ambition is to create a nirvana workplace for this tribe! And, most importantly, help them make a giant difference in the lives of their patients. Because, “if not us, then who?”

The Role:

We are seeking a highly motivated and experienced Senior Program Manager to lead the implementation of the Guiding an Improved Dementia Experience (GUIDE) Model. This model, initiated by the Centers for Medicare & Medicaid Services (CMS), aims to revolutionize dementia care management nationwide, enhancing the quality of life for individuals living with dementia and alleviating the burden on their unpaid caregivers. The successful candidate will play a pivotal role in executing this groundbreaking model within Rippl, working collaboratively with stakeholders to ensure its successful rollout and long-term effectiveness.

The Senior Program Manager will be responsible for overseeing and coordinating multiple projects under GUIDE within our organization to ensure they are completed on time, within budget, and meet quality standards. The ideal candidate will have strong leadership abilities, excellent communication skills, and a proven track record of successfully managing complex programs.


  • GUIDE Program Leadership & Execution:
    • Execute a comprehensive implementation strategy for the GUIDE Model within Rippl, in alignment with CMS guidelines and objectives
    • Serve as Rippl’s go-to internal expert on the GUIDE Model
    • Collaborate with multidisciplinary teams to influence and oversee all aspects of program implementation
    • Deeply understand all GUIDE program requirements and outline ways to deliver, optimizing Rippl’s performance with GUIDE
    • Provide leadership, strategic direction and guidance to team members, fostering a culture of collaboration, innovation and excellence
  • Quality Assurance, Compliance & Evaluation:
    • Ensure compliance with all CMS requirements and regulations governing the GUIDE Model implementation
    • Responsible for creation and implementation data management performance indicators to monitor the effectiveness of the GUIDE Model; oversee all operating metrics and requirements
    • Develop and track the programmatic elements of Health Equity as it relates to GUIDE
    • Prepare regular progress reports and updates for CMS and other stakeholders, documenting program achievements, challenges, and outcomes
    • Maintain comprehensive documentation of program activities, decisions, and expenditures, adhering to reporting deadlines and requirements
    • Conduct regular evaluations and assessments to measure program impact and implement quality improvement initiatives based on evaluation findings, continuously enhancing the quality and effectiveness of GUIDE program services
  • Stakeholder Engagement
    • Cultivate strong relationships with key stakeholders, including serving as the point of contact for CMS
    • Collaborate with internal teams including data, clinical operations, operations and product to gather input and feedback on program design, ensuring alignment with the GUIDE model
    • Responsible for partnership and vendor mapping and will serve as the point of contact for all model services including respite services


  • Bachelor's degree in business administration, healthcare administration, public health,or related field (Master's degree preferred)
  • 10+ years of experience in healthcare program management or related role, with a proven track record of successfully delivering complex projects
  • Experience leading a government based value program such as an ACO, CPC, CPC+, BPCI or PACE program
  • Excellent leadership, communication, and interpersonal skills
  • Strong understanding of project management methodologies, tools, and best practices, including proficiency in project management software and tools (e.g., Asana).
  • Excellent analytical skills, data management capabilities, and strong attention to detail
  • Ability to effectively manage multiple projects and priorities in a dynamic and fast-paced environment
  • Demonstrated ability to build and maintain positive relationships with stakeholders at all levels of the organization
  • Strong problem-solving and decision-making abilities
  • Solid understanding of healthcare regulations and compliance requirements, particularly related to Medicare and Medicaid programs
  • Experience with program evaluation and quality improvement methodologies preferred
  • Looker BI Intelligence experience a plus

What's in it for you

  • Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
  • Fast growth company with opportunities to take on more responsibility or develop into new roles
  • Flexible schedules and the opportunity to work from home
  • Competitive compensation
  • Annual bonus eligibility
  • 401(k) plan with a healthy match
  • Equity in the form of stock options
  • Medical, Dental and Vision coverage for you and your family
  • Life insurance and Disability
  • Well-being and Remote Work stipend
  • Generous Paid Time Off

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.

Role: Range is $100,000-$140,000, depending on experience

Bonus: Opportunity to earn up to 10% of total compensation

We are going to make some very big waves starting with a small Rippl - come join us!