About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

This is an exciting time to join Remote and have the opportunity to make a meaningful impact on the global employment landscape as an IT Operations Engineer. You'll become part of our small, but mighty IT Engineering team.

If you are a skilled IT professional with a knack for solving technical issues, troubleshooting macOS-related problems and committed to delivering top-notch user support, we encourage you to apply for this role.

Key Responsibilities

The IT Operations Engineer plays a contributing role in maintaining the reliability, security, and efficiency of Remote’s IT infrastructure and services. The responsibilities of the IT Operations Engineer are essential in supporting the operational functions of the IT department.

• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
• Provide assistance for any application challenges users may be facing.
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals.
• Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions.
• Observe and contribute to the development of current IT processes and policies.
• Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects.
• Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers.

Requirements

• Excellent problem-solving skills and a passion for helping end-users.
• Experience in providing technical support with an understanding of macOS environment.
• Experience in managing user accounts and access with SaaS applications like Okta, Google Workspace and/or Microsoft Azure.
• Able to efficiently and creatively find solutions to problems, utilizing available resources effectively.
• Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity.
• Excited to learn how and why things work, and approach every problem from first principles.
• Fluent in speaking and writing in English.

Nice to have

• Experience working remotely and in a fast-growing startup.
• Knowledgeable in SaaS application administration
• Experience working on team projects

Practicals

• You'll report to: IT Operations Manager
• Team: IT - IT Operations
• Location: Remote (ANZ)
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

For U.S. applicants: Across all US locations, the base salary range for this full-time position is $60,000 - $67,000 USD plus eligibility for [bonus] [commission] [and] [equity]. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range is subject to change and may be modified in the future.

We offer a generous benefits package to all full-time employees. In the U.S. this includes: a 401(k) plan + 4% employer match, unlimited paid time off, paid sick leave in excess of local requirements, paid parental leave, FSA, HSA, health, dental and vision plans for you .Click here for more information on our global employee benefits.

Application process

The process takes an average of [x] hours across 6 weeks

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Prior employment verification check

Benefits

Our benefits & perks are explained in our public handbook at remote.com/benefits.

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

Please fill out the form below and upload your CV with a PDF format.

See how to convert your CV to PDF here.

If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Need help? Email hiring@remote.com

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