About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The challenge

In the era of information overload, AI will transform knowledge management into a strategic asset. In our organisation we want to leverage AI to capture, organise, and apply knowledge effectively. We want machines and humans to acquire, process and use knowledge to perform tasks and to unlock knowledge that can be delivered to our internal users and external customers to improve the decision-making process, increase automation and efficiency and reduce customer friction.

In this role you’ll set a vision how we generate, store, manage and share use knowledge. You’ll also lead the product vision on how we ‘serve’ proactive & reactive knowledge on our platform, triage and escalate to provide ‘right answer at the right time’ be that machine or machine handled This role calls for a blend of technical prowess, strategic thinking, and team leadership.

Requirements

• Proven track record in AI product development with tangible experience with AI capabilities and tooling and ML frameworks
• Experience leading complex strategic and operational initiatives, working through technical, operational, legal/policy, product and business issues
• Deep understanding of Generative AI use cases and how that could apply content creation, organisation, moderation and presentation
• Track record of self-starter products/projects work cross-functionally to guide products from conception to launch by connecting the technical, operational, design and customer worlds
• Highly competent problem solver
• AI Evangelist & teacher.

Key Responsibilities

• Full ownership of Remote’s Knowledge Management product strategy for the platform from A-Z
• Set Vision & Roadmap for how we approach AI & Knowledge in the organisation
• Lead how we store, organise, manage, present, track machine and/or human generated ‘Knowledge’ in the platform across all customer profiles (internal and external)
• Mentor and guide cross-functional teams, fostering a culture of innovation, collaboration, and excellence
• Stay updated on industry trends, emerging technologies, and best practices.

Benefits

• You can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Async exercise and review with a peer
4. Interview with key stakeholders x 3
5. Offer (shared async)
6. Employment verification check

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $63,050 - $212,750. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

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