About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Payroll Client Services Specialist, joining our joining our Payroll & Benefits Client Services team.

The Payroll Client Services Specialist at Remote is mainly focused on supporting our users and customers with Payroll related queries and also general queries. This role is part of our Payroll Client Services team. Different team members within this team, contributes to different specialized projects, to ensure we utilize the key unique skills that each member contributes.

Key Responsibilities

• Act as a primary point of contact for all questions or issues related to employees payroll runs.
• Provide companies and employees support on all Payroll related questions and address their potential issues via email, live messaging or video call.
• Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
• Manages existing relationships with payroll, accounting and benefits service providers.
• Developing and maintaining up-to-date knowledge, documentation and FAQs on Payroll.
• Identify trends in the feedback we receive from our users and customers and collaborate with Payroll Specialists and other teams to bring attention to these trends.
• Work with other team to ensure any customer escalation is resolved in a quick and efficient manner.

About the ideal candidate

• Experience in handling Payroll related queries, advanced knowledge in one or more countries is a plus
• Excellent problem solving skills and obsessed with the customer journey and customer advocacy.
  • Ideally 3 years Customer Success and Customer Enablement experience within a product or tech environment.
• Key experience gained in email and live messaging customer and user enablement in a fast scaling organization.
• Demonstrated ability to work across multiple stakeholders with different priorities.
• Naturally persistent, kind and patient.
• You have a strong interest in payroll.
• Ideally you have experience working with Zendesk, Slack and Notion.
• Writes and speaks fluent English.
• It's not required to have experience working remotely or async, but considered a plus.

Practicals

• You'll report to: Manager, Payroll Client Services
• Team: Payroll & Benefits Client Services
• Location: Anywhere in the World
• Start date: As soon as possible

Remote Compensation Philosophy

Benefits

Our benefits & perks are explained in our public handbook at remote.com/benefits.

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with Manager, Payroll Client Services
4. Interview with Manager, Payroll & Benefit Client Services