At Rebag, our Seasonal Customer Experience Specialists deliver a memorable educational, immersive, and exciting experience to all of our current and future clients. They are our brand ambassadors of Rebag's C.L.A.I.R. technology suite, supporting our values to be a best-in-class luxury resale business by creating memorable experiences for our clients.

As a Seasonal Customer Experience Specialist, you will support customers from the moment they walk into our boutiques to learn about Rebag and the value of their one-loved items. Rebag is a leading force that powers the resale industry with the most innovative technology ever created, and you will help deliver an equally innovative store experience.

Role Description:

• Engage clients warmly, promptly & personally, and with the goal of opening the conversation and ensuring they feel welcome

• Understand who our guests are, what brought them to Rebag, and their passion for luxury items, thus creating a comprehensive customer profile

• Educate and excite guests by answering their questions and providing a tailored experience based on their interests and ownership of luxury goods

• Help Rebag build Familiarity, Comfort, and Trust by collecting customer contact information and scheduling appointments for individuals who exhibit ownership of luxury items or are looking for their first must-have luxury piece.

• Provide the highest level of customer service to all current and future clients

• Follow-up with customers through Rebag's CRM platform to build rapport

• Consult on the current market value of their items by utilizing Rebag's Clair Technology Suite

• Consistently aim for achieving sales target monthly

Requirements:

• Customer minded individual who can engage with Professionalism, Power, Pleasure and Performance

• Relatable and conversationalist not afraid of getting to new faces

• Passion for Fashion and Sustainability

• Tech Savvy

• Demonstrate a mastery of all Rebag tools and services. Keep up with resale industry trends and incentives

• Ability to work week evenings and weekends

• Reliable and a team player

• Self-starter who likes to enjoy a new challenge

• Ambitious and willing to achieve goals set forth and wanting to be best-in-class at all things you set your mind to

• Able to present a case study on the industry and what makes Rebag a leader in the Industry