At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.

The Role

As our first recruiting hire, you'll play a mission-critical role in shaping our hiring strategy and scaling our go-to-market organization. You'll work directly with founders and leadership to attract and close talent that will drive our growth.

This is a fully in-person role; we do not offer remote or hybrid options.

What you will do

• Own the entire recruiting funnel from strategy to close for all GTM roles with high visibility and direct impact on company growth.

• Build strong top-of-funnel pipelines through creative sourcing, referrals, and outbound strategies

• Think outside the box to engage with and close top talent in competitive markets

• Build and continuously improve scalable, high-performing recruiting processes from scratch

• Track and analyze recruiting metrics (time-to-fill, offer acceptance rates, pipeline health) to inform hiring strategies and drive continuous improvement

What we are looking for

• 3+ years of full-cycle recruiting experience at fast-paced, high-growth startups

• Proven success for sourcing and hiring GTM and business roles

• Ability to manage multiple searches and projects at once

• Attention to detail and excellent communication skills with a passion for delivering great candidate experience

• Experience with Ashby ATS and sourcing tools (e.g., Linkedin Recruiter)

Our perks

🍽 Lunch, dinner and snacks at the office

🏥 Fully covered medical, dental, and vision insurance for employees

🏦 Retirement savings

🏝️ 14 company holidays + unlimited PTO

🗺️ Annual offsite (we're going to Hawaii in September!)

✈️ Relocation and immigration support

Compensation Range: $140K - $170K