At Pylon, we're building the future of B2B Post Sales.

Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support and customer success.

We’re building an all-in-one support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by YCombinator, General Catalyst, and a16z and have over 500 B2B companies trusting Pylon to power their customer support and success.

Until now, product decisions have been founder-led. We were able to move very quickly while maintaining high context across both customers and our internal team. That said, product scope has increased quickly. We now sell a support platform, AI products, and account management tool; each one of these surface areas go deep and have single companies built around them.

There has become a clear need for more dedicated product-thinking in the company, so we are looking for our first Product Manager to join the team in-person.

What you'll do

• Be our first PM.

• We are a compound startup. We don’t need you to own a single product, we need you to own a product area.

• Deeply live and breath a single customer persona. Do whatever it takes to serve that one type of customer.

• Drive a business outcome (i.e. $XX ARR or XX enterprise customers). Sub-OKRs around usage are fine but not your main OKR.

• Span across PDE to GTM. Work closely with engineering and design to ship products while also working with PMM and AEs to figure out the right marketing angle and pain points to sell on. Nothing is beyond your purview to push it to completion.

• Talk to customers every day.

• Ideally B2B experience lifting something from 0 → 1.

• We’re NOT looking for a project manager.

• We resolve decisions by arguing it out. Be able to voice your opinion and argue with us. Take all the arguments and translate them into a conclusion.

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person

• Very organized and hard working and fast

• At least a few years of experience

Traction: Have hundreds of paying customers and are growing 15% MoM

Funding: In addition to investment from Y Combinator and General Catalyst, we raised a $17m Series A led by a16z!

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: 30+ with 14 engineers and growing