The role that we sell into, early-stage customer support (and related roles), greatly lacks formalized community.

We want to create space for support teams to build relationships, learn best practices, get job opportunities, and more outside of their normal work hours.

This has been done many times before in other categories (marketing, customer success, sales, etc.) but is greatly lacking in ours.

It's a huge opportunity for us to invest resources back into the community we serve.

Whoever takes on this role will have wide visibility into the support world.

What You'll Do

• Organize monthly in-person meetups for folks that work in Customer Support (CS San Francisco Monthly Meetups are a great example of this)
• Setup weekly private dinners for Support Leaders (e.g. VPs of Support, Directors, etc.)
• Help us put together the first Pylon conference
• Host webinars with support leaders
• Make posts on LinkedIn/etc about customer support topics and highlight community leaders
• Be present and helpful in online customer support communities
  
  

Requirements

• Located (or will relocate) in San Francisco and excited about working in-person
• You are a people person and like building relationships
• You have a network and presence in the customer support space
• You have enough familiarity with support products to intelligently interview a support leader about their role and ideas, and understand support discussions in a community
• You are excited about doing things yourself and working fairly independently on projects
  
  

Benefits

• Medical, Vision, Dental insurance
• 401K
• Unlimited PTO
• Food in the office
• Fun team offsites and events
  
  

Compensation Range: $80K - $120K