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Founding Account Executive



Sales & Business Development
San Francisco, CA, USA
Posted on Wednesday, May 8, 2024

Become the first sales hire at Pylon.

Were a startup backed by Y Combinator and General Catalyst building the next-generation support system.

We replace products like Salesforce Service Cloud ($7.3B/yr) and Zendesk ($1.3B/yr).

Up until this point all sales work has been done by the founders.

All of our prospects are coming inbound so you will not have to generate your own leads.

You will start by selling mostly high volume deals to early-stage B2B companies (< 500 employees) in tech, though the number of industries and company-sizes that we can sell to will expand quickly as our product matures and expands to eat away at the broader support system market.

About Pylon

  • Backed by Y Combinator and General Catalyst
  • Team of 9, all engineering
  • Located in-person in San Francisco (more specifically Mission Bay)

Current Sales Process

  • Prospect comes inbound and books a demo
  • First sales call
  • Open up a shared Slack channel at the end of the call if they are qualified
  • Help the prospect onboard and run a 1-2 week trial
  • Negotiate and close


  • 2+ years sales experience
  • Have sold products priced in the $5-20k/yr range
  • Located in the SF and willing to commute to the office

Nice to Haves

  • You have sold B2B SaaS
  • You have sold to tech companies
  • You have sold to customer support or success personas

Our Sales Stack

  • Salesforce
  • Scratchpad