Technical Operations Engineer
Prypco
IT, Operations, Education
Dubai - United Arab Emirates
Posted on Oct 13, 2025
Location: Dubai, Full time
About The Role
We are looking for a Technical Operations Engineer with 2-5 years of experience to join our engineering operations team. This role is critical in ensuring faster resolution of customer issues. Youll own incident response, drive post-release stabilization, and build automations to remove operational bottlenecks.
Youll work closely with product and support teams to ensure smooth operations and an excellent customer experience.
Key Responsibilities
About The Role
We are looking for a Technical Operations Engineer with 2-5 years of experience to join our engineering operations team. This role is critical in ensuring faster resolution of customer issues. Youll own incident response, drive post-release stabilization, and build automations to remove operational bottlenecks.
Youll work closely with product and support teams to ensure smooth operations and an excellent customer experience.
Key Responsibilities
- Lead incident triage and resolution during on-call shifts; conduct root cause analysis of issues and resolve them.
- Monitor system health, maintain dashboards/alerts, and proactively address reliability issues.
- Debug issues raised by the Customer care team and resolve them.
- Identify patterns of issues and fix the root causes in product
- Build backoffice tools that will enable faster handling of product issues
- Collaborate with Customer care, Product and Engineering teams for Integration of tools related to Customer care teams like Intercom, Jira, Notification tools, etc
- Execute safe deployments, service migrations, and data fixes with rollback plans.
- Partner with cross-functional teams (Tech, Product, Support, CRM) to streamline workflows and reduce ticket volume.
- Write and maintain operational documentation, runbooks, and knowledge base articles. Document the SOPs on issues resolution
- Support security best practices, including access management and compliance checks.
- Strong in writing SQL queries, understanding of database models
- Experience with C# .NET, APIs development
- Experience with Angular framework for Frontend
- Strong debugging skills to investigate issues from UI to backend to Database
- Good communication skills to collaborate across teams
- Ability to bring in automation when
- Previously worked in a fintech/proptech industry
- Knowledge of additional programming languages or frameworks is a plus
- Certification(s) related to Azure or cloud technologies