Personal Lines Account Manager – High-Net-Worth

Norfolk, VA | Full-Time | Hybrid (3 days in office, 2 days WFH)

Monday–Friday, 8:30am–5:00pm

About the Role

A Norfolk-based property & casualty insurance company is looking for an experienced Personal Lines Account Manager to serve its high-net-worth clients. You'll manage an established book of roughly 300 accounts (average premium of about $15,000) and deliver attentive, concierge-level service that builds lasting client relationships.

Compensation & Benefits

• Base salary: $60,000–$70,000 per year
• Christmas bonus
• 401(k) with 3% employer match
• Generous benefits package
• Paid time off
• Paid holidays, including 2 floating holidays
• Hybrid schedule: 3 days in office, 2 days work from home

What You'll Do

• Manage a high-volume book of high-net-worth personal lines accounts while keeping your work accurate, responsive, and timely
• Build lasting client relationships through personalized, concierge-level service
• Process endorsements, manage renewals, remarket accounts, and conduct coverage reviews
• Apply your knowledge of personal property and casualty coverages, underwriting guidelines, and policy servicing
• Work closely with carriers, producers, and internal teams to resolve issues and meet client needs
• Use carrier platforms and our agency management system (AMS360 experience preferred)

Must-Haves

• 3+ years of personal lines account management experience
• High-net-worth personal lines experience (carriers such as PURE, Chubb, Cincinnati, AIG Private Client, and Berkley One)
• Active Virginia Property & Casualty license
• Experience independently servicing renewals, endorsements, coverage reviews, and remarketing
• Strong client relationship skills and the ability to deliver responsive, concierge-level service
• Ability to manage an established book accurately and meet deadlines

**************LOCAL CANDIDATES ONLY *****************

Please Note: This position is open to candidates who are authorized to work in the United States without the need for current or future visa sponsorship. We are not able to consider C2C arrangements or third-party submissions.