Loan Operations Manager

Location: Palm Beach County, FL — Onsite

Salary: $110,000–$120,000

Schedule: Monday–Friday

Employment Type: Full-Time, Direct Hire

The Opportunity

We are partnering with a growing financial institution in South Florida seeking an experienced Loan Operations Manager to lead its day-to-day loan servicing operations.

This is a newly created leadership position offering significant ownership and visibility within the organization. The Loan Operations Manager will lead an established operations team while overseeing the accuracy, efficiency, and execution of the bank's loan servicing processes.

The ideal candidate is a hands-on banking professional who understands the full lifecycle of a loan, particularly commercial lending, and can combine strong technical loan operations knowledge with effective people leadership.

Key Responsibilities

• Lead day-to-day loan operations and servicing activities
• Manage, coach, and develop an established loan operations team
• Oversee full-cycle commercial loan servicing, including boarding, post-closing, payments, escrow, payoffs, maintenance, and reporting
• Review operational reports, balances, reconciliations, escrow activity, and exception items
• Oversee loan boarding processes to ensure accuracy and proper documentation
• Manage escrow activity related to insurance and taxes and ensure discrepancies are identified and corrected
• Review loan documentation and reports prior to booking
• Serve as a key liaison between loan operations, internal departments, and third-party technology partners
• Support internal and external audits and assist with required documentation
• Provide leadership with reporting related to portfolio activity, exceptions, and team productivity
• Help improve and standardize policies, procedures, and workflows
• Conduct employee performance reviews and provide ongoing coaching and development
• Identify operational issues and drive timely resolution

What We're Looking For

Must-Haves

• Banking experience within a community, regional, or larger financial institution
• Strong understanding of full-cycle loan servicing
• Commercial loan servicing experience strongly preferred
• Post-closing loan servicing experience
• Ability to understand and oversee the entire servicing process rather than one specialized function
• 2–3+ years of people management experience
• Strong reporting, organizational, and problem-solving skills
• Proficiency with Microsoft Excel
• Hands-on leadership style with the ability to coach and develop a team
• Ability to work onsite in the Palm Beach County area

Why Join?

• Newly created leadership position with significant ownership
• Join a growing financial institution with continued investment in its operations
• Opportunity to lead and develop an established team
• High visibility with senior leadership
• Ability to influence processes, procedures, and operational improvements
• Professional, collaborative, and team-oriented culture
• Strong opportunity for continued career growth

Benefits

The organization offers a competitive benefits package that includes:

• Medical insurance with employee-only coverage fully paid by the employer
• Employer contribution toward spouse and family medical coverage
• Employer-paid dental coverage for the employee
• Vision insurance available
• 401(k) with employer match up to 4%, available after 90 days
• Two weeks of paid vacation to start, with additional vacation based on tenure
• 10 paid holidays annually
• Four paid sick days and two personal days
• Employer-paid life insurance equal to 1x annual salary
• Employer-paid short-term and long-term disability coverage
• Employer-paid AD&D coverage
• Tuition assistance for continued education and professional development
• Employer-paid Employee Assistance Program
• Additional voluntary supplemental insurance options
• Employee recognition programs and company-sponsored team celebrations

If you have strong full-cycle loan servicing experience and are ready to lead a team within a growing banking organization, we'd love to connect!