Senior Loan Servicing Specialist

100% on-site| $85,000–$90,000 DOE | Monday–Friday 8am to 5pm

If you're experienced in residential loan servicing, escrow, and post-closing operations and are ready to have a bigger voice in how a Loan Operations team functions, this opportunity is worth a look.

This is a newly created senior-level position within a growing South Florida community bank. Rather than being responsible for one small piece of the process, you'll become a go-to resource for the team — overseeing loan servicing, supporting loan boarding, resolving discrepancies, managing exceptions, and helping keep the department running smoothly.

The ideal person isn't someone who waits for a problem to be assigned. You're the person who sees the problem, figures out what needs to happen, and drives it through to a solution.

What You'll Own:

• Serve as a senior technical resource for the Palm Beach Gardens Loan Operations team.
• Oversee full-cycle residential loan servicing, including boarding, post-closing, payments, escrow, payoffs, maintenance, and reporting.
• Lead the boarding of a recently acquired residential loan portfolio, reviewing reports and documentation for accuracy.
• Manage escrow servicing, including analysis and payments related to taxes and insurance.
• Research discrepancies, coordinate corrections, and follow issues through resolution.
• Take ownership of issues with the bank's core system provider, including opening and managing support cases.
• Assist with audits and reporting, including portfolio exceptions and productivity.
• Use Excel to analyze loan information and support reporting.
• Help standardize processes, procedures, and workflows across the bank's Florida locations.
• Work closely with leadership and team members to keep daily loan operations moving efficiently.
• Provide support across the Loan Operations team as needed.

We're looking for someone who has more than exposure to loan servicing — you understand what happens after the loan closes and can see the full loan lifecycle from start to finish.

You'll ideally bring:

• 5–7+ years of loan operations or loan servicing experience.
• Experience working within a bank or lending environment.
• Strong residential loan servicing experience.
• Solid escrow experience, including escrow analysis, taxes, insurance, and account maintenance.
• Strong post-closing loan operations experience.
• Understanding of the full loan servicing lifecycle — from boarding through payments, escrow, maintenance, payoffs, and reporting.
• Strong Excel skills for reporting and analysis.
• Experience researching discrepancies and resolving operational issues.
• Spanish/English bilingual — REQUIRED.
• Commercial loan servicing experience is a plus, particularly for someone who has worked across both residential and commercial lending.
• FIS Horizon and/or LaserPro experience is a plus.
• A proactive, ownership-driven approach to your work.
• Strong attention to detail and the ability to work independently.
• Ability to work 100% onsite in Palm Beach Gardens.

The Benefits

• $85,000–$90,000
• Medical + Dental insurance at no cost to the employee
• 401(k) with employer match up to 4%
• Two weeks paid vacation to start, increasing with tenure
• 10 paid holidays
• Paid sick and personal days
• Employer-paid life insurance
• Employer-paid short- and long-term disability
• Tuition assistance
• Employee Assistance Program
• Aflac + Vision insurance available

Why This Opportunity Stands Out?

This isn't a position where you'll simply be another person processing loans in a large, highly segmented operation.

You'll be the senior technical voice on a small team.

You'll have the autonomy to identify problems, make decisions, improve processes, mentor teammates, and take ownership of important loan operations functions. As the bank continues to grow, this position also provides a clear path toward greater leadership responsibility.

If you're ready to move beyond simply servicing loans and into a role where your experience, judgment, and initiative actually shape the operation, this is an opportunity worth exploring.