Senior Loan Servicing Specialist

Near Juno Beach, FL | $85,000–$100,000+ DOE | Monday–Friday, 8:00 AM–5:00 PM | Onsite

If you're experienced in commercial loan servicing and post-closing operations and are ready to have a bigger voice in how a Loan Operations team functions, this opportunity is worth a look.

This is a newly created senior-level position within a growing South Florida community bank. Rather than being responsible for one small piece of the process, you'll become a go-to resource for the team — reviewing operations, solving issues, managing exceptions, supporting loan boarding, and helping keep the department running smoothly.

The ideal person isn't someone who waits for a problem to be assigned. You're the person who sees the problem, figures out what needs to happen, and drives it through to a solution.

What You'll Own

• Serve as the senior technical resource for the Palm Beach Gardens Loan Operations team.
• Review daily reports, balancing, loan histories, and servicing activity to ensure accuracy.
• Research discrepancies, make system corrections, and follow issues through resolution.
• Take ownership of issues with the bank's core system provider, including opening and managing support cases.
• Lead the boarding of a recently acquired residential loan portfolio.
• Manage escrow-related servicing responsibilities associated with the portfolio.
• Handle commercial loan servicing from post-closing through ongoing administration.
• Provide guidance and day-to-day support to Loan Servicing, Quality Control, Insurance, and Closing team members.
• Assist with reporting, balancing, and analysis using Excel.
• Help identify opportunities to improve processes and keep daily operations moving efficiently.

What Makes Someone Successful Here

We're looking for someone who has more than exposure to loan servicing — you understand what happens after the loan closes and can manage the process from start to finish.

You'll ideally bring:

• 5–7+ years of loan operations or loan servicing experience.
• Experience working within a bank or lending environment.
• Strong commercial loan servicing experience.
• Solid post-closing loan operations experience.
• Understanding of the full loan servicing lifecycle.
• Strong Excel skills for reporting and balancing.
• Experience researching discrepancies and resolving operational issues.
• A proactive, ownership-driven approach to your work.
• Strong attention to detail and the ability to work independently.
• Ability to work onsite in Palm Beach Gardens.

The Benefits

• $85,000–$100,000
• Medical insurance at no cost to the employee
• Dental insurance at no cost to the employee
• 401(k) with employer match up to 4%
• Two weeks paid vacation to start, increasing with tenure
• 10 paid holidays
• Paid sick and personal days
• Employer-paid life insurance
• Employer-paid short- and long-term disability
• AD&D coverage
• Tuition assistance
• Employee Assistance Program
• Free checking account
• Free small safe deposit box
• Additional supplemental benefit options

Why This Opportunity Stands Out?

This isn't a position where you'll simply be another person processing loans in a large, highly segmented operation.

You'll be the senior technical voice on a small team.

You'll have the autonomy to identify problems, make decisions, improve processes, mentor teammates, and take ownership of important loan operations functions. As the bank continues to grow, this position also provides a clear path toward greater leadership responsibility.

If you're ready to move beyond simply servicing loans and into a role where your experience, judgment, and initiative actually shape the operation, this is an opportunity worth exploring.