Technical Sales Support Specialist / Account Manager

Pittsburgh, PA | 100% Onsite

Looking to build a career in technical sales, account management, or customer success without the pressure of cold calling or aggressive sales quotas?

Our client, a well-established manufacturer serving the aerospace & defense, energy, lighting, and industrial markets, is seeking a Technical Sales Support Specialist / Account Manager to join their close-knit team in Pittsburgh, PA.

This is an excellent opportunity for someone who enjoys working directly with customers, solving problems, learning technical products, and building long-term relationships. You'll support a small portfolio of established accounts and receive extensive training while partnering closely with engineering, operations, and production teams to deliver highly customized products to customers across the country.

Why You'll Love This Role:

• NO cold calling or hunting for new business
• Support 3–5 established customer accounts from day one
• Serve as a trusted resource and primary point of contact for customers
• Work alongside a tenured team with decades of industry experience
• Receive a 12-month ramp-up with hands-on training and mentorship
• Develop valuable experience in technical sales, account management, and customer success
• Clear path for growth into account management, sales, or other areas of the business
• Small, family-oriented culture where everyone knows your name
• Exposure to aerospace, defense, energy, lighting, and industrial customers
• Work closely with engineering and operations to develop customized solutions

What You'll Do:

• Serve as the primary point of contact for a portfolio of established customer accounts.
• Provide technical sales support and customer service throughout the sales and order process.
• Manage customer orders and projects from initial inquiry through production and delivery.
• Build strong, long-term customer relationships and ensure an exceptional customer experience.
• Partner with engineering, operations, and production teams to develop customized solutions.
• Review customer specifications, drawings, and project requirements.
• Help customers understand products, capabilities, specifications, and solutions.
• Coordinate pricing, blanket orders, delivery schedules, and project timelines.
• Troubleshoot customer questions and serve as the liaison between the customer and internal teams.
• Maintain accurate account activity and customer information within HubSpot CRM and ERP systems.
• Identify opportunities to support existing customer growth over time.

Ideal candidates will have:

• Previous experience within some kind of technical/chemical manufacturing
• Strong communication and relationship-building skills
• The ability to understand customer needs and coordinate solutions
• Strong organizational and problem-solving skills
• Attention to detail and the ability to manage multiple priorities
• Comfort working with customers and cross-functional teams
• A curious, adaptable, and eager-to-learn mindset
• Bachelor's degree preferred

Compensation & Benefits:

• $65,000–$80,000 base salary, depending on experience
• Performance-based bonus opportunities
• PPO and EPO medical plans
• Dental and vision coverage
• Company pays 75% of healthcare premiums
• 401(k) with a 50% company match on the first 6% contributed
• PTO and sick time
• 10 paid holidays

Why Join This Team?

This is more than a job—it's an opportunity to build a long-term career in technical sales and customer account management.

With a strong promote-from-within culture, many employees have spent decades with the company, and leadership is committed to helping people grow. You'll gain hands-on exposure to technical products, manufacturing, engineering, and customer relationship management while owning meaningful customer relationships.

If you're looking for a technical, customer-facing role where you can learn, grow, and build a career without spending your day cold calling, this could be the perfect opportunity.