Customer Success / JR Account Manager | Pittsburgh, PA | 100% Onsite

Are you someone who enjoys building relationships, solving problems, and working alongside technical teams to deliver customized solutions? We're seeking a Customer Success / Jr Account Manager to join a growing manufacturing organization serving customers across aerospace & defense, energy, lighting, and industrial markets.

This is an excellent opportunity for someone looking to break into technical sales or continue building their career in account management within a highly specialized manufacturing environment. You'll become a trusted advisor to customers, helping them navigate custom solutions while collaborating closely with engineering and operations teams.

What You'll Do:

• Manage a portfolio of customer accounts and serve as their primary point of contact.
• Coordinate orders from initial inquiry through shipment.
• Review customer drawings and specifications to determine product feasibility.
• Partner with engineering to develop customized solutions.
• Negotiate pricing, blanket orders, and project timelines.
• Maintain customer information and activity within HubSpot CRM and ERP systems.
• Build long-term relationships with customers across several industries.

What We're Looking For:

• Experience in account management, technical sales, customer service, or equipment sales.
• Strong communication and relationship-building skills.
• Comfortable learning technical products and manufacturing processes.
• Ability to interpret drawings and specifications.
• Highly organized with excellent follow-through.
• Curious, team-oriented, and eager to learn.
• Bachelor's degree preferred.

Compensation & Benefits:

• up to $70,000 base salary, depending on experience.
• Performance-based bonus opportunities.
• PPO and EPO medical plans, plus dental and vision coverage.
• Company pays 75% of healthcare premiums.
• 401(k) with a 50% match on the first 6% contributed.
• PTO, sick time, and 10 paid holidays.
• Flexible start times (7 AM or 8 AM).

Why Join This Team

This is an opportunity to own your customer relationships and make a visible impact within a collaborative environment. You'll work closely with engineering, operations, and leadership while helping customers bring highly customized products to life. If you're looking for a role where your ideas matter, your contributions are recognized, and your work directly impacts the success of the business, this team offers the autonomy, support, and stability to build a long-term career.