Surety Bond Account Manager

Our client is a well-established independent insurance brokerage and risk management firm serving commercial clients throughout the region. With approximately 100 employees, the company has built a strong reputation for delivering customized insurance and surety bond solutions through partnerships with leading insurance carriers. This hybrid opportunity offers the chance to join a collaborative, team-oriented culture where employees are encouraged to build long-term careers, develop strong client relationships, and grow into advanced account management, underwriting, or producer roles.

Responsibilities

• Manage an existing book of commercial surety bond accounts while providing exceptional customer service.
• Build and maintain relationships with contractors, developers, commercial clients, and carrier partners.
• Process bid bonds, performance and payment bonds, riders, cancellations, renewals, and bond modifications.
• Prepare submissions and negotiate bonding solutions with surety underwriters.
• Manage policy renewals, billing, invoicing, accounts receivable, and related account servicing activities.
• Coordinate with producers, underwriters, and internal leadership to ensure timely delivery of client solutions.
• Respond to client questions regarding bonding requirements and coverage needs while assisting with claims support when necessary.
• Balance multiple contractor accounts with strict bid deadlines while maintaining a high level of organization and accuracy.

Qualifications

• 2+ years of experience in surety, commercial insurance, underwriting, or a related commercial lines environment.
• Previous experience working for an insurance agency or carrier.
• Property & Casualty License or the ability to obtain one shortly after hire.
• Experience using agency management systems and carrier portals (AMS360 experience preferred).