Customer Success & Account Manager

📍 Lake County, FL | Primarily Onsite (Hybrid Flexibility After Training)

💰 Up to $65,000 Base + Bonus/Commission Opportunities

🚀 Clear Growth Path into Business Development & Sales

Looking for More Than Just Another Account Management Job?

If you're the type of person who thrives in a fast-paced environment, loves building relationships, enjoys solving problems on the fly, and wants to grow your career with a company that's scaling quickly, keep reading.

We're partnering with an innovative and rapidly growing manufacturer that's expanding its team and looking for a Customer Success & Account Manager who can help deliver an exceptional customer experience while keeping projects moving forward.

This is not a role for someone who wants the same routine every day.

It's for someone who enjoys wearing multiple hats, building strong client partnerships, managing moving pieces, and being part of a team that works hard, celebrates wins, and genuinely enjoys spending time together.

If you're energized by momentum, ownership, and growth, you'll fit right in.

Why This Opportunity Stands Out

✅ Join a company experiencing significant growth

✅ Work directly with leadership and decision-makers

✅ Gain exposure to product development, operations, manufacturing, customer strategy, and sales

✅ Build a long-term career with clear advancement opportunities

✅ Be part of a team that believes in working hard, having fun, and winning together

What You'll Do

As the primary point of contact for customers, you'll play a critical role in ensuring projects stay on track while delivering a world-class client experience.

You'll partner closely with customers, operations, production, vendors, and R&D teams to bring products from concept to launch.

Responsibilities

• Manage and grow customer relationships as a trusted partner
• Lead customer meetings and provide project updates
• Coordinate projects from kickoff through product launch
• Manage timelines, priorities, and deliverables across multiple departments
• Prepare quotes, cost sheets, and project documentation
• Partner with Research & Development on new product initiatives
• Coordinate samples, product testing, tastings, and launches
• Proactively communicate challenges, delays, and solutions
• Track project progress through internal systems
• Collaborate with operations, manufacturing, and vendor partners
• Support trade shows, customer visits, and business development efforts
• Help expand and manage a growing book of business

What We're Looking For:

Required

• 2+ years of experience in Account Management, Customer Success, Client Services, Project Coordination, Business Development, Manufacturing Support, Distribution, or a related field
• Strong relationship-building and communication skills
• Ability to manage multiple priorities without losing attention to detail
• Comfortable working directly with customers and navigating challenging conversations
• Highly organized with strong follow-through
• Experience coordinating projects across multiple teams
• Proficiency with Microsoft Office

Bonus Points

• Manufacturing experience
• Health & wellness, supplements, food & beverage, consumer products, or CPG experience
• Experience supporting sales or growing customer accounts
• Passion for health, wellness, and innovative consumer products

Who Thrives Here?

The most successful people on this team tend to be:

• Highly accountable and self-motivated
• Calm under pressure
• Adaptable when priorities shift
• Strong communicators who take initiative
• Relationship-focused and customer-centric
• Comfortable navigating ambiguity
• Team-first professionals who enjoy collaboration
• Competitive, driven, and growth-minded

The Culture:

This team is collaborative, ambitious, and genuinely enjoys working together.

They move quickly, support one another, and have built an environment where people are trusted to make decisions, take ownership, and contribute ideas.

🎉 Friday Happy Hours

🏓 Tuesday Pickleball

🤝 Strong Team Camaraderie

📈 Fast-Paced, High-Growth Environment

💡 Leadership That Values Initiative

🚀 Real Career Growth Opportunities

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Performance-Based Compensation Growth
• Hybrid Flexibility After Proven Success in the Role
• Ongoing Professional Development Opportunities

Why Join Now?

This is an opportunity to join a company at an exciting stage of growth where your impact will be visible, your voice will be heard, and your career can accelerate alongside the business.

If you're looking for a role that combines customer success, account management, project coordination, and future sales growth opportunities—and you want to be surrounded by ambitious people who work hard, have fun, and win together—we'd love to connect.