Office Manager

A well-established, service-driven organization in the funeral and memorial services industry is seeking an Office Manager to serve as a central operational hub within the business. This is a high-impact role requiring someone who can seamlessly balance internal coordination, client interaction, and administrative execution in a fast-paced and sensitive environment.

This position is ideal for someone who thrives wearing multiple hats, demonstrates strong business judgment, and brings both professionalism and empathy to their work.

About the Role

This individual will act as a key point of contact across departments while also supporting both existing and new client relationships. You’ll play a critical role in ensuring operations run smoothly, information flows efficiently, and client needs are handled with urgency and care.

Given the nature of the services provided, this role requires a high level of discretion, compassion, and the ability to navigate emotionally sensitive situations with professionalism.

You’ll be stepping into a highly visible position where attention to detail and strong communication are essential, with the expectation of helping guide administrative processes and support overall office operations.

Key Responsibilities

• Serve as the primary internal liaison across multiple departments, including close partnership with the sales team
• Act as a point of contact for clients, delivering a professional and compassionate experience
• Oversee day-to-day office operations and ensure administrative processes run efficiently
• Manage and coordinate workflows, ensuring accuracy and timeliness
• Handle high-volume data entry, documentation, and record management with precision
• Support operational processes including billing, contract coordination, and vendor communication
• Coordinate service-related logistics and vendor interactions
• Help guide and influence administrative staff while improving processes and reducing inefficiencies
• Prioritize competing tasks and adapt quickly in a dynamic environment

What We’re Looking For

• 5–10 years of experience in administrative, operations, or office management roles
• Strong business acumen with the ability to think critically and make sound decisions
• High level of professionalism, discretion, and emotional intelligence
• Ability to balance urgency with empathy, especially in sensitive situations
• Proven ability to work cross-functionally and support high-performing teams (especially sales)
• Experience influencing or guiding others, even without direct management authority
• Highly organized with exceptional attention to detail
• Self-starter who can operate independently without heavy oversight
• Tech-savvy and comfortable working within CRM systems and Microsoft Office

Preferred Qualifications

• Bachelor’s degree (preferred)
• Experience working in environments requiring confidentiality and professionalism
• Background supporting client-facing teams or high-volume operations

Compensation & Benefits

• Competitive salary: $50,000 – $60,000
• Annual performance-based bonus and salary review
• Generous PTO package + holidays
• Health, dental, and vision insurance
• 401(k) with employer match

Why This Role?

This is an opportunity to step into a trusted, central role within a growing organization where your impact will be felt across the entire operation. You’ll work closely with leadership, influence processes, and help drive both operational excellence and client satisfaction.

If you're someone who can lead through organization, communicate with purpose, and operate with both urgency and care, we encourage you to apply!!