CSR Team Lead – Recycling Industry

📍 Onsite – Deerfield, FL (1 remote day per week after onboarding)

🕒 Schedule: Flexible hours, typically around 7:30 AM – 4:00 PM

💰 Salary: $65,000–$80,000 base + generous benefits including 401(k), medical, PTO, and paid holidays

A growing privately owned recycling company is seeking a Customer Service Team Lead to oversee daily customer operations, scheduling, and escalation management. This role is ideal for someone who thrives in a fast-paced logistics environment, enjoys leading a team, and excels at keeping complex schedules and customer relationships running smoothly.

You’ll serve as the key liaison between suppliers, customers, freight partners, and internal teams, ensuring seamless coordination for a high-volume operation supporting one of the company’s largest national clients.

Responsibilities

• Act as the primary liaison between suppliers, customers, freight companies, and internal departments
• Oversee and support a team of 2–4 Customer Service Representatives, providing guidance and handling escalations
• Coordinate and schedule approximately 5,300 loads per month for a major national client
• Manage dispatching and appointment scheduling to ensure efficient logistics operations
• Balance administrative scheduling responsibilities with higher-level problem solving
• Utilize Cietrade, Excel, and Microsoft Office to manage scheduling, track loads, and maintain accurate records
• Ensure clear communication and smooth workflow across multiple stakeholders

What We’re Looking For

• 3–5 years of customer service experience
• 1–2 years in a supervisory or team lead role
• Experience in solid waste, recycling, or related logistics industries
• Background in dispatching and scheduling appointments
• Strong organizational skills and ability to manage high-volume workflows
• Strong aptitude and problem-solving ability — attitude and capability matter more than years alone 🚛♻️

***********LOCAL CANDIDATES ONLY **********

Please Note: This position is open to candidates who are authorized to work in the United States without the need for current or future visa sponsorship. We are not able to consider C2C arrangements or third-party submissions.