Position Title: Sales Retention Specialist

Location: Scottsdale, AZ (In Office)

Industry: FinTech / Credit Processing

About the Company

Growing fintech organization in the credit processing space serving approximately 10,000 merchants nationwide. The company operates in a fast-paced, evolving environment with a lean team structure where employees wear multiple hats and contribute to building and improving processes.

Position Overview

We are seeking a highly motivated Retention Support professional to manage inbound cancellation requests, retain merchant relationships, and drive revenue through strategic save efforts and upselling opportunities. This role is ideal for someone who thrives in a performance-driven environment and is motivated by uncapped earning potential.

This individual will also play a key role in refining retention processes and may have the opportunity to help build and scale the retention function over time.

Compensation

• $17/hour base pay plus uncapped commission structure
• Average total earnings of $100,000+ annually

Compensation is heavily performance-driven, with multiple commission streams tied to saves, early termination collections, re-signs, and installations.

Key Responsibilities

• Handle live transfer calls from merchants requesting to cancel service
• Retain accounts by addressing concerns, offering revised pricing, resolving service issues, and presenting equipment upgrades
• Identify upsell opportunities to new pricing structures
• Manage approximately 50 calls per day
• Work service tickets and re-engage previous clients when not on calls
• Assist in developing and implementing retention processes
• Contribute to building and scaling the retention department

Qualifications Required:

• Strong motivation to earn commission-based income
• Sales or collections experience
• Ability to confidently manage high-volume, high-pressure phone conversations
• Self-starter with a competitive and resilient mindset

Schedule:

• Monday–Friday 8am to 5pm
• 1-hour unpaid lunch

Benefits

• 2 weeks PTO to start, increasing to 4 weeks with tenure PLUS 2 weeks sick time
• 9 paid company holidays
• Career growth and internal promotion opportunities
• Casual, supportive culture focused on learning and development
• Medical Insurance
• 401K

Interested candidates are encouraged to apply to learn more.