Retention Support Specialist

This role focuses on retaining customers, improving pricing, troubleshooting issues, and identifying upsell opportunities — with strong residual income potential. You’ll handle live transfer calls per day, work support tickets, reconnect with former clients, and help implement stronger retention processes as the team grows.

-What You’ll Do:

• Take inbound cancellation calls and save the account

• Negotiate pricing and offer equipment solutions

• Upsell services to drive residual income

• Help build retention processes and eventually support team growth

• Work inside internal CRM + Outlook

-What They Want:

• Sales, collections, or high-volume phone experience

• Competitive, commission-driven mindset

• Comfortable handling tough conversations

• Self-motivated and process-oriented