Bilingual Loan Servicing Specialist

The Bilingual Loan Servicing Specialist provides essential support to the Loan Operations team by managing loan servicing activities with precision and professionalism. This position ensures compliance, accuracy, and efficiency across loan escrow, insurance tracking, and related administrative processes. The role is ideal for someone dependable, detail-oriented, and service-driven—someone who thrives behind the scenes and values stability, teamwork, and structure.

This is a stable, long-term role in a polished and cooperative environment where professionalism and mutual support are valued. Team members are known for helping one another and maintaining a strong sense of community. The workplace encourages collaboration and celebrates milestones—casual attire is permitted on the last Friday of each month.

Key Responsibilities

• Contact insurance carriers and related third parties to confirm coverage, obtain renewals, and process payments.
• Review insurance policies (including flood, hazard, and windstorm) for compliance with internal policies and regulatory standards.
• Maintain accurate escrow balances, generate annual analyses, and ensure timely disbursement of taxes and insurance payments.
• Track property taxes, research delinquencies, and reconcile records through appropriate systems and county websites.
• Manage loan data within servicing platforms; monitor exception reports and resolve discrepancies.
• Issue payments for escrow disbursements via ACH or check and handle surplus distributions.
• Support construction loan administration, including draw processing, lien releases, and documentation maintenance.
• Perform daily reconciliation of assigned loan and general ledger accounts.
• Manage servicing inbox communications, respond to transaction inquiries, and research loan-related issues.
• Provide cross-functional support across the loan servicing team during peak workloads.
• Assist senior management with reports, special projects, and administrative duties as requested.
• Maintain compliance with all banking regulations, anti-money laundering standards, and internal procedures.

Qualifications

• 1–2 years of experience in loan servicing, escrow, or related back-office banking operations (community or large bank experience preferred).
• Bilingual proficiency in English and Spanish required.
• Strong verbal and written communication skills, with professional phone and email etiquette.
• Self-motivated, dependable, and capable of working both independently and collaboratively in a team-oriented culture.
• Professional, polished demeanor with a commitment to integrity, confidentiality, and quality service.

Compensation & Benefits

• Paid Time Off: Two weeks of paid vacation to start, plus 10 paid holidays, four sick days, and two personal days per year.
• Financial & Retirement: 401(k) plan with employer contribution up to 4% of salary.
• Insurance Coverage: Medical insurance with multiple plans available at no cost to the employee (spouse and family coverage available).
• Dental insurance at no cost to the employee (spouse and family coverage available).
• Life insurance provided at 1x annual salary.
• Long-term and short-term disability coverage fully paid by the employer.
• Vision and supplemental insurance options available at employee cost.
• Tuition assistance program.
• Free checking account and small safe deposit box.
• Employee Assistance Program (EAP).
• Peer recognition program for exceptional teamwork.
• Quarterly company celebrations recognizing collective success.

We look forward to your application!!