Job Title : Care ManagerEducational Qualification : GraduateDesired Experience : 2-4 YearsYou can send your updated resume to hr@primuslife.inRequired Skills : Bachelors in Social Work/ BSW/ MSW/ Hospitality/ MBAKnowledge of Kanada is a mustBusiness Unit : Elder Care ServicesJob Description :- Responsible for successful onboarding process of the seniors. Ensure that the Registration Form is filled correctly with mandatory documents like Customer Photograph, Id & Address Proof being collected during the onboarding process.- Will be orienting the seniors on the services/ offerings provided by Primus Elder Care- Will be one point contact from Primus to communicate with seniors.- Will coordinate with Networked Partners and the Customer to ensure seamless operations during service delivery.- Ensure the service ticket closure from the time a service request is made to the time of service delivery.- Responsible for documentation and maintaining the database of Networked Partners/ Subscribers/ Registration/ Refund/ Cancelation documents.- Networking and Tie-Ups with Service Vendors.- Collecting Feedback from Customers / maintain the Reviews on GBL and other online platforms. Reports preparation on monthly basis.- Responsible for Customer Retention through Follow up of drop out customers.Why Join US :- We value an open and empowering work environment which encourages one to take risks and to collaborate at all organisation levels.- Get to work with a small and intimate group of people.- You get to wear many hats and gain different skill sets.- Flexible working hours give employees a healthy work life balance.- Have a peace of mind with the security of working in a stable company- Work for a brand that is well-known and instantly recognizable.