Voice of Partner (VoP) Analyst
Ping Identity
About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
The Voice of Partner (VoP) Analyst is responsible for gathering and analyzing feedback from our partners (on their experience working with us) and from our customers (on their experience with our partners). You will work closely with the Voice of the Customer Analyst to ensure alignment of methodologies, reporting standards, and insights delivery, enabling a consistent, enterprise-wide view of experience across both customer and partner lenses.
Key Responsibilities:
- Design and Manage VoP Feedback Programs:
Develop and execute structured feedback initiatives, such as partner satisfaction surveys, partner engagement feedback, and post-engagement customer assessments of partner performance. - Align with VoC Programs:
Work closely with the VoC Analyst to mirror survey methodologies, response tracking, closed-loop processes, and governance models, ensuring cohesion between customer and partner feedback systems. - Analyze Partner Experience Data:
Interpret partner feedback to uncover insights about the ease of doing business, enablement quality, support satisfaction, and operational friction points. - Analyze Customer Feedback on Partners:
Review and synthesize customer sentiment about partner-led experiences such as implementations and services delivery, helping identify both top-performing and at-risk partners. - Reporting via VoC/VoP Platforms:
Use VoC platforms or other experience management tools to build dashboards, generate regular reports, and deliver insights across Partner, Sales, and CX functions. - Program Governance and Stakeholder Engagement:
Support ongoing governance of partner experience feedback, including regular reviews with Partner Managers, and participation in joint feedback action planning alongside the VoC function. - Drive Continuous Improvement:
Identify trends, track improvements, and work with Partner Operations, Channel Team, and Customer Success to drive partner engagement strategies and enhance the overall partner lifecycle.
Qualifications:
- 3+ years of experience in VoC/VoP programs, customer or partner insights, or experience analytics in a B2B or SaaS context.
- Experience working cross-functionally across CX, Partner/Channel teams, and Sales Ops or Customer Success.
- Proficiency in VoC/VoP platforms, survey design tools, and CRM/PRM systems (e.g., Salesforce)
- Strong analytical and storytelling skills—able to surface actionable insights from both quantitative and qualitative data.
- Comfortable working in an environment that emphasizes feedback, continuous learning, and agile improvements.
Nice to Have:
- Experience coordinating with VoC/CX teams and aligning data/reporting frameworks across internal and external experience programs.
- Familiarity with partner programs, channel ecosystems, and metrics like Partner Satisfaction (PSAT), Customer Effort Score (CES), or partner performance ratings.
- Exposure to both customer and partner-side experience strategy, particularly in global tech or SaaS companies.
Salary Range: $85,000 - $101,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.