DevOps Consultant
PhysicsX
Software Engineering
London, UK
About us
The role
What you’ll do
- Partner directly with customers to assess their infrastructure requirements, security constraints, and deployment preferences, serving as the primary technical point of contact throughout the deployment lifecycle
- Build and maintain strong relationships with customer technical teams and stakeholders
- Gather customer feedback and requirements to inform platform development priorities
- Design and execute deployment strategies for customer-owned cloud and on-premise infrastructure
- Troubleshoot complex deployment issues across diverse infrastructure environments, understanding the difference between application and infrastructure bugs and triage internally
- Act as a system validator to ensure our platform works within customer infrastructure
- Continuously apply and improve deployment best practices and standards, and coach colleagues in their adoption
- Travel to customer sites in North America, Europe, Asia, Oceania, for an average of 3-4 weeks per quarter, where you'll collaborate closely with customers to build solutions on-site
What we’re looking for
- Experience in deploying Kubernetes clusters across a range of cloud platforms (AWS, Azure) and on-premise infrastructure
- Experience with infrastructure-as-code tools, preferably Crossplane, Terraform, and Helm
- Understanding of networking, security, and observability in containerised environments
- Proven track record of working directly with external customers or clients
- Excellent communication skills with the ability to explain complex technical concepts to diverse audiences, including managing expectations and delivering on commitments
- Strong problem-solving skills with a customer-first mindset
- Comfortable presenting to technical and business stakeholders
- Self-motivated with strong project management and organisational skills to empower internal and external teams to prioritise effectively
- Collaborative approach with the ability to work effectively across various teams
- Experience in a customer-led, customer success, professional services, or solutions engineering role is a plus
- Experience in regulated industries or high-security environments is a plus
What we offer
- Equity options – share in our success and growth.
- 10% employer pension contribution – invest in your future.
- Free office lunches – great food to fuel your workdays.
- Flexible working – balance your work and life in a way that works for you.
- Hybrid setup – enjoy our new Shoreditch office while keeping remote flexibility.
- Enhanced parental leave – support for life’s biggest milestones.
- Private healthcare – comprehensive coverage
- Personal development – access learning and training to help you grow.
- Work from anywhere – extend your remote setup to enjoy the sun or reconnect with loved ones.