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Program Manager, Solutions Engineering



Berlin, Germany
Posted on Tuesday, July 9, 2024
The Company
Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learned from all the challenges we've faced. Now we want to help leading technology companies around the world accept payments and build financial services with minimal upfront investments.

Our vision at Payrails is to reimagine payments. We do this by removing heavy reliance on Engineering efforts using composable building blocks that put the control firmly in the hands of our customers. We exist to help our customers become more productive and flexible, impacting directly on their ability to grow.

We are joined in our mission by top-tier investors Andreessen Horowitz, HV Capital, EQT and General Catalyst alongside a great cast of knowledgeable angel investors to enable us to solve the growing complexity of payments.

At Payrails, we are committed to building a team full of the most talented people. Excellence is part of our values and we understand that in order to achieve this, we need to build an environment where skilled people can work openly, collaboratively, and with the utmost trust in one another. We believe people thrive the most when they are fully aware of what the business is trying to achieve, why it is important to the market, and what challenges lie in the way to reaching our goals. In such an environment we believe people can truly excel, grow and enjoy working together. We try hard to be a company where everyone is inspired and feels a sense of responsibility to do the right thing to help us bring our vision to life. Succeeding with us is about finding solutions to the most pressing problems and executing them effectively.
Your Team
Payrails is a dynamic workplace and our Solution Engineering team sits at the forefront of our Merchant Onboarding Process. Our mission is to drive a successful Merchant Onboarding process, optimising for customer satisfaction and speed.. We do this by focusing on 3 main pillars:
  • Continuously supporting our customers with technical expertise for a smooth onboarding process
  • Making sure we build ever lasting relationships with our customers
  • Ensuring we execute on our playbook and reduce the friction to bring our customers live
Our Solution Engineering team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable Solution Engineers, while being faced with highly complex problems that affect customers on a global scale.
What You will be doing
You as a Program Manager will be responsible for managing and coordinating the end-to-end onboarding process for new merchants. This role requires strong project management skills, attention to detail, and the ability to work cross functionally to ensure a smooth onboarding experience for our customers. You will own the project plan while managing risks across project’s execution.
  • You will lead the onboarding process for new merchants, maximising for customer happiness as well as speed, by developing and managing project plans, timelines and commitments.
  • You will work directly with Sales, Solution Engineering, Product, Engineering and Business teams as well as external partners to meet Payrails’ customer’s onboarding expectations.
  • You will own project execution, managing risks to meet deadlines and achieve project milestones
  • You will be the primary point of contact for new merchants during the onboarding process, providing timeline updates and managing challenges proactively
  • You will own the Merchant Onboarding Playbook, and iterate it over time with key learnings
  • You will centralise documentation and onboarding assets, which will be leveraged by Merchants on their onboarding
This role requires a technical person with strong project management skills, who can simplify complexity to streamline the onboarding process
You'll be great for this role if
  • You have +5 years of experience in a technical project management role, ideally in a complex B2B environment
  • You have experience in working with API-first solutions within agile companies
  • You have experience working with Jira, Postman, GitHub, Figma
  • You have a proven track record of managing complex initiatives with strong organisational and time management skills, able to prioritise and manage multiple tasks simultaneously while staying very close to details
  • You are able to communicate complex problems in a simple and relevant manner at all levels
  • Experience in payments is highly desirable
  • PMP or other project management certification is a plus.
Why You should join Payrails
  • You can truly create your own path by taking responsibility and implementing your own ideas
  • We offer visa and relocation support to you and your family for a smooth relocation to Berlin
  • We offer flexible working hours and remote working conditions
  • You have 27 annual vacation days + 1 day of paid birthday leave for you to have fun and party without any worries!
  • We get together regularly for lunch, team events, and sports (remotely & in person)
  • You help us shape the future of payments
At Payrails, we prioritize a culture of inclusivity and diversity, evaluating candidates solely based on their skills and potential, regardless of age, gender, identity, ethnicity, sexual orientation, disability status, or religion. We welcome applications from individuals of all backgrounds and identities. In line with our commitment to fairness, we kindly request applicants to refrain from including personal details such as a picture, age, or marital status in their CVs.