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Technical Account Manager



IT, Sales & Business Development
Berlin, Germany
Posted on Saturday, June 1, 2024
The Company
Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learned from all the challenges we've faced. Now we want to help leading technology companies around the world to accept payments and build financial services with minimal upfront investments.

Our vision at Payrails is to reimagine payments. We do this by removing heavy reliance on Engineering efforts using composable building blocks that put the control firmly in the hands of our customers. We exist to help our customers become more productive and flexible, impacting directly on their ability to grow.

We are joined in our mission by top-tier investors Andreessen Horowitz, HV Capital, EQT and General Catalyst alongside a great cast of knowledgeable angel investors to enable us to solve the growing complexity of payments.

At Payrails, we are committed to building a team full of the most talented people. Excellence is part of our values and we understand that in order to achieve this, we need to build an environment where skilled people can work openly, collaboratively, and with the utmost trust in one another. We believe people thrive the most when they are fully aware of what the business is trying to achieve, why it is important to the market, and what challenges lie in the way to reaching our goals. In such an environment we believe people can truly excel, grow and enjoy working together. We try hard to be a company where everyone is inspired and feels a sense of responsibility to do the right thing to help us bring our vision to life. Succeeding with us is about finding solutions to the most pressing problems and executing them effectively.
Your Team
Payrails is a highly dynamic workplace with our Payment Strategy Team fronting to our clients. Our mission is to;

  • Deliver tailor-made and innovative solutions to complex and demanding merchant requirements, pain points, and use cases
  • Provide best-in-class onboarding experience and service to our merchants
  • Optimize payment performance and amaze our merchants with data driven insights and growth opportunities in the Fintech sector
  • Follow the latest Fintech trends to improve our offering and empower our clients’ growth
Our Team offers you the opportunity to work alongside a group of highly ambitious and knowledgeable people and the freedom to make your own impact. You as our Implementation Engineer will be driving our customer experience to ensure success.
What You will be doing
  • You will conduct business analysis and background research on customers, market offerings and alternative solutions
  • You will develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd-party integrations in play
  • You will lead strategy engagements with users to align to business priorities and design technical solutions by performing in-depth customer discovery, executive briefings, readouts, presentations, and solution demos
  • You will provide technical support and guidance to customers throughout the implementation process, addressing any issues or concerns that may arise
  • You will provide valuable insights into optimizing payment solutions, encompassing checkout experiences, authentication, multi-channel payments, payouts and marketplace solutions
  • You will develop and maintain onboarding and implementation guides, technical specifications, and troubleshooting procedures
  • You will collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to deliver seamless merchant onboarding experiences and drive continuous improvements
  • You will travel to customer sites as needed to oversee on-site installations and provide technical support
You'll be great for this role if
  • You have a proven track record of more than 5+ years in system implementation with APIs and SDKs and offering technical guidance during integration processes
  • You have prior experience working in fintech and ideally, with payments
  • You have a proficient comprehension of software development lifecycle and intricate API architectures
  • You excel at identifying and articulating practical solutions for complex integration challenges, ensuring effective communication with all stakeholders
  • You have a track record of delivering customer value, outcomes, and results that closely align with customer objectives
  • You have in-depth Knowledge of the Enterprise Technology Ecosystem. Profound understanding of how various applications such as ERP, CRM, Billing, Tax, and legacy systems interact within an enterprise technology ecosystem
  • You have an exceptional ability to communicate technical concepts clearly and effectively to both technical and non-technical stakeholders, showcasing excellence in both written and verbal communication
  • You have executive engagement skills and presence, with an ability to establish strong relationships with key decision-makers and build credibility at all levels
  • You have effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities
  • You have strong organizational and time management skills, with the ability to effectively manage competing priorities while handling multiple strategic opportunities and customers
Why You should join Payrails
  • You can truly create your own path by taking responsibility and implementing your own ideas
  • We offer visa and relocation support to you and your family where required
  • We offer flexible working hours and a hybrid working environment
  • You have 27 annual vacation days + 1 day of paid birthday leave for you to have fun and party without any worries!
  • We get together regularly for team lunches and events
  • You help us shape the future of payments

At Payrails, we prioritize a culture of inclusivity and diversity, evaluating candidates solely based on their skills and potential, regardless of age, gender, ethnicity, disability status, or religion. We welcome applications from individuals of all backgrounds. In line with our commitment to fairness, we kindly request applicants to refrain from including personal details such as a picture, age, or marital status in their CVs.