Who We Are

PathAI is on a mission to improve patient outcomes with AI-powered pathology. We are transforming traditional pathology methods into powerful, new technologies. These innovations in pathology can help accelerate drug development, improve confidence in the accuracy of diagnosis, and get life-saving therapies to patients more quickly. At PathAI, you'll work with a diverse and talented team of people, who are dedicated to solving complex problems and making a huge impact.

Where You Fit

We are searching for a highly motivated Client Billing Support Representative who will perform daily activities of support to our clients via multiple communication channels. The ideal candidate is self-motivated, organized, a team player and is excited about being a part of a fast-paced and rapidly growing company shaping the category of AI-powered pathology.

What You’ll Do

• Support client requests regarding laboratory billing both for their patients and B2B invoicing, through multiple channels (phone, email, website)
• Thoroughly document all client interactions received to PathAI RCM department related to patient/client accounts.
• Collect and input patient insurance carrier information provided by client into system, and file claims both electronically and manually.
• Audit and submit invoice(s) for payment to clients based on contractual obligations
• Meet daily departmental production, quality and attendance goals.
• Process client interactions in an efficient and effective manner by mastering departmental policies and best practices.
• Be professional and courteous both over the phone and in writing.
• Must be familiar with the RCM claim processes in all departments in order to effectively resolve a client’s request which includes but is not limited to:
• Intake (ensuring patient demographics was entered correctly into system)
• Billing (ensuring patient charge(s) or client invoice(s) was billed correctly)
• Rejections (ensuring patient insurance carrier processed claim appropriately)
• Payment Posting (ensuring that all payments were posted appropriately)
• Refunds (facilitate refund requests to both patients, clients and to insurance carriers)
• Contact clients to collect outstanding invoice balances
• Perform all job responsibilities in alignment with the industry’s best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all corporate policies, including the Privacy and Security policies.

Non-Essential Functions

• Work with other departments within PathAI and subsidiaries.
• Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.

What You Bring

• High School Diploma or equivalent
• Must have 2+ years of healthcare billing / collections experience.
• 1+ years of experience working in a B2B environment
• Previous medical office experience preferred.
• Experience with Microsoft Office Suite, specifically Word & Excel
• Good verbal and written communication skills required.
• Must have a stable, nonpublic internet connection with sufficient bandwidth to fulfill daily duties and participate in video meetings.

We Want To Hear From You

At PathAI, we are looking for individuals who are team players, are willing to do the work no matter how big or small it may be, and who are passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.

PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.