Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

As a Senior Product Trainer, you will lead the charge in developing and delivering impactful enablement curricula and workshop programs for our cutting-edge SaaS platform. Based in our Berlin office, you’ll work closely with our product teams, expert internal implementers and commercial teams to ensure all stakeholders understand and maximize the platform’s potential.

This role is perfect for an experienced professional who thrives in a startup environment, is comfortable at designing, delivering and managing enablement programs, excels at creating training from the ground up, and is adept at bridging global teams with local execution.

• Build and deliver engaging enablement programs for internal teams, customers, and partners, both in-person and virtually.
• Tailor content to suit diverse skill levels and user needs.
• Partner with the US team to align global training initiatives with local execution.
• Stay on top of product updates and trends, ensuring up-to-date training content.
• Run internal enablement training programs.
• Serve as a product expert for internal and external stakeholders.
• Test new features and gather user insights to enhance training and inform product improvements.
• Implement knowledge checks to measure program effectiveness.

• 8+ years of experience in SaaS training, with a proven ability to build programs from scratch.
• Strong presentation skills, with experience training diverse audiences, including senior stakeholders.
• Familiarity with instructional design principles and adult learning theories.
• Comfort working independently in a satellite role while collaborating with global teams.
• Comfort occasionally delivering workshops across time zones.
• Enthusiasm for technology and web-based platforms.

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.