Location:

Central U.S. (Austin, Dallas, Denver, Chicago and other locations in the region)

As the Pre-Sales Regional Team Lead for Solutions Engineering, you are responsible for leading, mentoring, and scaling the Central Region SE team to deliver technical excellence throughout the sales cycle. Your mission is to elevate the team’s ability to uncover customer needs, architect compelling technical solutions, and translate complexity into business value while driving predictable revenue growth and long-term customer relationships.

• Lead, hire, and develop a team of 5+ Solutions Engineers across the Central US region (currently remote with future onsite), building the capacity and capability required to support regional growth
• Serve as a strategic partner to Regional Sales Directors, owning the technical sales strategy for the region and contributing to revenue growth, win rates, and forecast accuracy
• Act as the senior technical escalation point for complex and enterprise-level opportunities, personally engaging in strategic deals when needed
• Set and execute a clear regional vision for Solutions Engineering, aligning technical sales priorities with company objectives
• Establish performance standards, define measurable success metrics, conduct regular performance reviews, and create structured development plans for your team
• Recruit, onboard, and retain top Solutions Engineering talent while proactively addressing performance gaps and scaling team effectiveness
• Drive operational excellence across the pre-sales function, including demo standardization, solution quality, and best-practice sharing
• Partner cross-functionally with Marketing, Enablement, Product, Customer Experience, and Professional Services to ensure seamless customer journeys and strong feedback loops into product strategy
• Guide your team through growth and change with clarity, accountability, and a strong focus on ownership and impact
• Balance strategic leadership with hands-on involvement in high-impact customer engagements

• 2+ years of direct people leadership experience, including hiring, performance management, and scaling high-performing Solutions Engineering teams
• 5+ years of experience as a Solutions Engineer or in a comparable technical customer-facing role within a SaaS environment, supporting complex and enterprise-level sales cycles
• Deep understanding of enterprise IT architecture, including cloud environments (AWS, Azure, GCP), APIs, system integrations, and security/compliance considerations
• Proven ability to translate complex technical capabilities into clear business value for executive and technical stakeholders
• A structured, growth-oriented mindset with a track record of improving processes, scaling pre-sales excellence, and driving operational rigor
• Strong executive presence and customer leadership skills, with the ability to influence diverse buying committees, manage escalations, and build trust with senior stakeholders

• Experience supporting complex enterprise sales cycles and multi-stakeholder buying committees
• Background in AI, conversational AI, automation, or workflow-driven SaaS solutions
• Experience scaling or building pre-sales functions in high-growth startup or scale-up environments
• Exposure to regulated industries and enterprise security/compliance processes
• Experience developing demo frameworks, pre-sales KPIs, or operational best practices

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
• Competitive compensation and equity package.
• Flexible working hours, unlimited PTO, and travel opportunities.
• Access to a training and development budget for continuous professional growth.
• ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
• Regular team events, game nights, and other social activities.

OTE Salary Range - $274,000 - $313,000 OTE + Equity

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Bar Raiser

Salary Range: $274,000 USD - $313,000 USD

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.