Strategic Engagement Manager
Parloa
YOUR MISSION:
Join us in reimagining customer experience with Agentic AI. As a Strategic Engagement Manager at Parloa, you’ll own the success of our most strategic enterprise customers. Your mission is to make Parloa indispensable – translating each client’s AI vision into measurable business outcomes and building trusted, long-term partnerships that last.
You’ll guide leading organizations through their AI and CX transformations – from orchestrating implementation across Product, Engineering, Deployment, and partners to deliver on-time, high-impact rollouts to becoming the enterprise owner, driving customer health, value realization, and expansion across regions and functions while partnering with Account Executives, Value Consultants, Solution Engineers and our partner ecosystem to turn success into multi-year growth. Ultimately, you help the world’s most forward-thinking companies unlock the full potential of agentic AI and position Parloa as their essential transformation partner.
IN THIS ROLE YOU WILL:
- Lead Parloa’s most strategic enterprise relationships, owning success plans, KPIs, and measurable business outcomes from day one.
- Translate executive-level AI and CX ambitions into enterprise-wide impact across multiple business units and geographies.
- Orchestrate implementation and delivery excellence – managing timelines, dependencies, and cross-functional execution for smooth, on-time, high-impact go-lives.
- Build and sustain deep, trust-based partnerships with senior stakeholders, evolving Parloa’s position from solution provider to long-term strategic ally.
- Quantify and communicate value through data-driven storytelling, executive business reviews, and success narratives that make impact visible, credible, and repeatable.
- Identify and capture expansion opportunities by leveraging demonstrated success to scale adoption across regions, functions, and use cases.
- Represent Parloa’s leadership in Agentic AI, customer experience transformation, and enterprise innovation.
WHAT YOU BRING TO THE TABLE:
- 8+ years of experience in enterprise software, consulting, or customer success – managing large, strategic accounts and driving measurable business outcomes.
- A proven track record of translating executive vision into commercial value and designing scalable success strategies that unite people, process, and technology.
- End-to-end ownership mindset – decisive under ambiguity, accountable for results, and skilled at aligning cross-functional teams around a shared vision.
- Board-level presence – able to influence senior stakeholders, lead strategic discussions, and articulate business impact through clear, data-backed narratives.
- Strong grasp of AI, automation, and enterprise integration, with the ability to translate technical possibilities into tangible customer value.
- A builder’s mindset – structured, proactive, collaborative, and able to elevate teams through clarity, rigor, and positive leadership.
- Advanced education (MBA or Master’s in Business, Engineering, or related field) is a plus; coursework in AI, Cloud, or Data is beneficial but not required.
WHAT'S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture, and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- If you are located in NYC: A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
- Competitive compensation and equity package.
- Flexible working hours, unlimited PTO, and travel opportunities.
- Access to a training and development budget for continuous professional growth.
- ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches.
- Regular team events, game nights, and other social activities.
Your recruiting process at Parloa:
Peer Interview → Meet your manager → Expert interview(s) → Bar Raiser Interview
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.