Big delivery companies have had it their way for too long. In a world where you can order food from any restaurant and get it delivered in minutes, ecommerce is being left behind. The legacy companies chuck parcels over your fence, make you wait in all day, or give you tracking that feels like it was built in the 90s (probably because it was). It’s a terrible experience for consumers and merchants alike.

We’re on a mission to change that. We’re rebuilding deliveries from the ground up, using our own tech and electric vehicles to fundamentally change the way things work. We’re building the best deliveries on earth 🌎

We’re backed by incredible investors like Creandum and General Catalyst, have an exceptionally high Trustpilot score and landed a spot in the Startups 100 list (again!).

The Ops team at Packfleet is the backbone of everything we do. We manage the entirety of the physical operation, including managing our drivers and warehouse team, ensuring our all-electric fleet is raring to go, amazing customer support for merchants and recipients, and much more. Plus problem solving in the moment when things go wrong!

We’re searching for a Head of Operations with big ambitions to make Packfleet the best delivery company on Earth.

What you’ll be doing day to day:

• Setting the direction and vision for Operations at Packfleet, both internally for the team and externally with partners and customers
• Managing and coaching our Operations team of 14, ensuring they’re set up for success and performing
• Working closely with our founders and leadership team to ensure Operations is pulling the company forward in the right direction
• Taking an analytical, data based approach to the chaos of real-world operations to drive improvements
• Managing Operations P&L and budget to keep costs on track while delivering the best possible experience for customers

This is a general guide, but we’re a startup so you’ll be involved across the company 💥

🏡 Logistics (pun intended 🫢)

This is a hybrid role. Our office/depot is based in Bermondsey, London where we aim to spend at least 2 days/week together. Being in the office/warehouse is great for keeping us close to the day to day physical operations, so we get to see on a granular level how Packfleet operates.

💌 How to apply

You can apply here in just a few minutes, and if you have any questions or queries you’re welcome also to drop an email to jobs@packfleet.com as well. We are able to sponsor visas for this role.

💛 Our commitment to diversity

We care deeply about creating a diverse team so we particularly encourage applications from people from different underrepresented demographics and encourage you, regardless of your background and past experience, to apply if the role excites you.

If we want to solve problems for people across the UK (and one day around the world), our team has to represent those we’re solving them for. So we need to attract the best talent and create an environment that supports and includes them.