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SMB Customer Success Manager



Customer Service, Sales & Business Development
Remote · Boston, MA, USA
Posted on Saturday, February 3, 2024

Overjet is on a mission to improve oral health for all.

Our cutting-edge artificial intelligence technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices to enable the best patient care.

We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.

Overjet is backed by an amazing consortium of Venture Capital including General Catalyst, Insight Partners, Crosslink Capital and the E14 Fund. The company has raised nearly $80 million in capital to accelerate talent acquisition and product development driven by strong demand for Overjet’s dental AI.

The Role

We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our SMB customers thrive with Overjet’s software platform. This person will be integral to the success of our private practice clients, with a keen focus on reducing churn + solving complex challenges as they arise.


  • Managing hundreds of SMB accounts, working primarily with dental office leadership
  • Use data to create project plans that increase customer usage and customer ROI
  • Act as a product expert answering reactive needs for your customers and proactively calling out areas of opportunity
  • Develop and execute save plans based on leading indicators or customer concerns
  • Develop and document repeatable plays and resources for other team members
  • Support the “total office” concept, ensuring every member of the dental office staff is engaged
  • Partner with the operations team to develop automation to allow you to serve a large SMB book of business
  • Drive expansions and upsell of new modules and software additions to existing customers
  • Partner with leadership to help mold the future of SMB Customer Success at Overjet


  • 3+ years of experience in customer success in B2B SaaS required
  • Excellent communication and interpersonal skills
  • Exceptional organizational skills
  • Excitement to learn about artificial intelligence and dentistry
  • Strong work ethic to achieve results in a high-growth startup environment
  • Experience in insurance, dental, and healthcare is a plus but not required

Why Overjet?

  • Competitive Compensation and Equity
  • Fully Remote Working Policy for US Based Employees
  • 401k plans with a matching program
  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  • Life and AD+D Insurance
  • 8 weeks Paid Parental Leave
  • Optional HSA with Employer contribution
  • Flexible Time Off and company paid holidays
  • Annual Learning and Development Stipend
  • Work from Home Stipend

Overjet's Values

  • Excellence: We set ambitious goals and strive for excellence.
  • Velocity: We focus, act with urgency, and deliver results.
  • Ownership: We take ownership, dive deep and solve problems.
  • Win-win: We play to win, setting ourselves and our customers up for success.
  • Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

  • 2024 — #48 on BuiltIn's Best Places to Work 2024
  • 2023 — #29 on Linkedin's Top Startups 2023: The 50 U.S. companies on the rise
  • 2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI
  • 2023 — Fast Company World Most Innovative Companies
  • 2023 — Fast Company Top 10 Healthcare Companies in the World
  • 2022 AI-50 Forbes
  • 2022 22 Start-ups to Watch in 2022 - Built in Boston
  • 2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights
  • 2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights
  • 2020 & 2019 Digital Health 150 - CB Insights


Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!

If you are a Colorado resident: Please contact us by emailing to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.