Enterprise Customer Success Manager
Overjet
Customer Service, Sales & Business Development
Remote · Boston, MA, USA
Posted on Wednesday, January 31, 2024
Overjet is on a mission to improve oral healthcare for all. We do this by building dental artificial intelligence (AI) into products that help dental payers and providers ensure the best patient care.
Our cutting-edge AI technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices. We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.
The Role
We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.
Responsibilities:
Our cutting-edge AI technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by some of the country’s largest insurance companies, dental support organizations, and dental practices. We’re building an ambitious team of data scientists, software engineers, clinicians, and business thinkers and doers.
The Role
We’re looking for a detail-oriented and process-driven Customer Success Manager who will be responsible for ensuring our customers thrive with Overjet’s software platform.
Responsibilities:
- Managing enterprise Accounts and primarily working with dental offices leadership or central office leadership
- Execute the customer success strategy, focusing on high touch points and relationship building with dental offices
- Achieve individual metrics and KPIs designed to utilize a data based approach within the Customer Success Team
- Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion
- Plan account expansion initiatives and targeted campaigns for accounts with lower usage
- Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels
- Employ the total office concept, ensuring every member of the dental office staff is engaged
- Upsell new modules and software additions to existing customers
Qualifications:
- 5+ years of experience in customer success in SAAS or similar product
- Previous Experience with renewals
- Excellent communication and interpersonal skills
- Bachelor’s degree or extensive experience
- Experience in Management Consulting
- Excitement to learn about artificial intelligence, insurance, dentistry, and technology
- Strong work ethic and hustle to achieve results in a high-growth startup environment
- Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required
Why Overjet?
- Competitive Compensation and Equity
- Fully Remote Working Policy for US Based Employees
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible PTO and Paid Holidays
- Annual Learning and Development Stipend
- Work from Home Stipend
Overjet's Values
- Ambition: We set ambitious goals and strive for excellence.
- Velocity: We focus, act with urgency, and deliver results.
- Ownership: We take ownership, dive deep and solve problems.
- Win-win: We play to win, setting ourselves and our customers up for success.
- Growth: We stay curious, seek feedback, and continuously learn and grow.
Company Recognition
- 2024 — #48 on BuiltIn's Best Places to Work 2024
- 2023 — #29 on Linkedin's Top Startups 2023: The 50 U.S. companies on the rise
- 2023 — Fast Company World Changing Ideas for Overjet’s FDA-cleared dental AI
- 2023 — Fast Company World Most Innovative Companies
- 2023 — Fast Company Top 10 Healthcare Companies in the World
- 2022 AI-50 Forbes
- 2022 22 Start-ups to Watch in 2022 - Built in Boston
- 2021 AI 100 Ranking, showcasing the 100 most promising private artificial intelligence companies in the world - CB Insights
- 2021 Digital Health 150, highlighting the 150 most promising private digital health companies in the world - CB Insights
- 2020 & 2019 Digital Health 150 - CB Insights
EEOC
Overjet is an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
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