Enrollments Specialist (Philippines)
Osmind
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Philippines
What you'll do
- Perform all electronic EDI payer enrollment tasks required to set practices up on the O360 system for ERAs and EFTs
- Work extensively in our systems to complete enrollment configurations, validate settings, and ensure successful implementation
- Navigate and complete enrollment-related tasks across various commercial and government payer portals
- Communicate with customers to gather payer portal credentials, enrollment forms, banking information, and other required documentation
- Partner with Implementation, Practice Operations, and Customer Support teams to provide enrollment status updates and align timelines with go-live schedules
- Escalate complex enrollment issues or delays to the appropriate account owners and leadership
- Track enrollment progress across multiple practices and maintain detailed documentation of payer-specific requirements
- Contribute to process improvements and help build an internal knowledge base for enrollment best practices
What we're looking for
- Excellent English skills, both written and spoken
- Ability to work Philippine business hours with overlap for US time zones as needed
- 2+ years of experience performing EDI payer enrollments, specifically ERA/EFT setup
- Strong proficiency with athenahealth or similar practice management systems
- Experience navigating major payer portals (Availity, Navinet, PayerCompass, PECOS etc.)
- Exceptional attention to detail with the ability to manage multiple enrollment projects simultaneously
- Strong customer service orientation with patience for working with practice staff of varying technical abilities
- Problem-solving mindset with the ability to research and resolve payer-specific requirements
Nice to haves
- Experience with mental health or psychiatry practice billing
- Experience with project management tools (Notion, Intercom, GuideCX or similar)
This job is no longer accepting applications
See open jobs at Osmind.See open jobs similar to "Enrollments Specialist (Philippines)" General Catalyst.