Senior Manager, Member & Provider Optimization
Oscar Health
Tempe, AZ, USA
USD 134,136-176,053 / year
Hi, we're Oscar. We're hiring a Senior Manager, Member & Provider Optimization to join our Member & Provider Optimization team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
You will support our teams in driving an outstanding, service-focused operation by designing, guiding and assessing the effectiveness of the use of operational frameworks and ideologies.
You will report into the Associate Director, MPSO - Optimization.
Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $134,136 - 176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
- Develop the critical skills necessary to support a best-in-class lean operation while influencing future decisions
- Anticipate, overcome, and prevent recurrence of complex problems and roadblocks
- Create routines that drive cross-functional collaboration within and outside of department
- Establish a vision of clarity and ensure stability and scalability within the direct area of influence
- Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company and in consideration of industry standards and best practices
- Develop and implement core metric tracking and tool use present in a LEAN-based operational environment
- Provide direction, mentorship, and influence regarding the necessity of process improvement work
- Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
- Demonstrate substantial levels of resilience and adaptability in a place of ambiguity
Requirements:
- 6+ years of experience coaching, developing, managing and scaling large teams
- 5+ years experience using data and metrics to drive process and program improvements
- 4+ years experience working in a collaborative environment with a diverse set of people
- Experience leading and implementing large scale projects
Bonus points:
- Experience working with teams in multiple locations and within multiple disciplines
- Prior healthcare or health insurance-related experience
- Experience with facilitating, presenting to, and training senior-level leaders
- Experience leading change management
- Advanced Google Suite or Microsoft Office capabilities
- Bachelor's Degree
- 4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
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Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
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