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Senior Manager, Member Experience Strategy

Oscar Health

Oscar Health

Remote
Posted on Saturday, April 20, 2024

Hi, we're Oscar. We're hiring a Senior Manager, Member Experience Strategy to join our Strategy & insights team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will play a critical role in shaping Oscar's approach to delivering a frictionless and high-quality experience for the members that we serve. This high-performing and high visibility leader will lead the evolution of Oscars operating model by deriving insights from internal and external research, designing and executing upon strategic projects, and presenting strategic recommendations and scenarios to our executive team.

You will report to the Director, Strategy & Insights.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $131,200 - $172,200 per year. The base pay for this role in all other locations is: $118,080 - $154,980 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

  • Leverage insights to define Oscar's foundational member segmentations and personas
  • Design differentiated member experience strategy and launch necessary operating model
  • Identify and deploy engagement opportunities to drive high value member interactions
  • Lead the design and establishment of operational reporting and insight capabilities to highlight trends, opportunities, and acute pain points
  • Identify and launch insight driven strategic initiatives, from ideation to execution
  • Collaborate deeply with SMEs and functional leaders across the organization
  • Maintain a strong external orientation, leveraging deep healthcare industry and market knowledge, a pulse on healthcare investments and innovation, as well as insights into our competition and our customers' needs to bring together research and strategic decisions in key areas
  • Lead and grow team, coaching team members and driving accountability

Qualifications

  • 6+ years experience in strategic operations capacity in healthcare or consumer focused industry
  • 5+ years of managing a team directly
  • 4+ years project planning and program management experience

Bonus Points

  • Master's degree
  • Management Consulting experience
  • Experience in leading large-scale cross functional initiatives
  • Considerable experience with Excel and financial modeling

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..

Pay Transparency:

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.