Hi, we're Oscar. We're hiring a Process Management Associate to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

We are seeking a detail-oriented and analytical Process Management Associate to join our provider lifecycle team. The primary responsibility of this role is to analyze and evaluate existing business processes, identify areas for improvement, and develop and implement effective process improvement strategies. The Process Management Analyst will work closely with cross-functional teams to ensure process optimization, efficiency, and effectiveness. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a deep understanding of process management methodologies.

You will report into the Senior Manager, Operations

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a hybrid role in our Los Angeles, California office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $93,600 - $122,850 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Conduct comprehensive analysis of existing business processes, including process mapping, data collection, and identifying areas for improvement.
• Collaborate with stakeholders to gather requirements and determine process improvement objectives.
• Develop and implement process improvement strategies, including the creation of process documentation, standard operating procedures, and workflow diagrams.
• Utilize process management methodologies, such as Lean Six Sigma, to identify bottlenecks, inefficiencies, and areas of waste within existing processes.
• Facilitate process improvement workshops and meetings, providing guidance and support to cross-functional teams.
• Lead or participate in process improvement projects, ensuring successful implementation and achievement of desired outcomes.
• Monitor and track process performance using appropriate metrics and tools, identifying trends and areas requiring further attention.
• Prepare and present reports and recommendations to management, summarizing findings, progress, and outcomes of process improvement initiatives.
• Collaborate with IT teams to identify and implement process automation opportunities.
• Stay updated on industry best practices and emerging trends in process management, continually seeking opportunities to enhance processes and drive efficiencies.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 4+ years of commensurable experience or a Bachelor's degree in Business Administration, Engineering, or a related field
• 4+ years of Proven experience as a Process Management Analyst or similar role
• 3+ years of experience in process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks.
• Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart).
• 3+ years of analytical and problem-solving skills, with proven ability to think critically and propose innovative solutions.
• Ability to work independently and manage multiple projects simultaneously

Bonus points

• Proficiency in using data analysis tools (e.g., Microsoft Excel, SQL)