About the company:

Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025. Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. We are building a fast-growing diagnostics business with a strong focus on technology, operational excellence, and customer experience.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.

Key Responsibilities

● Provide day-to-day IT support to employees, resolving hardware, software, network, and system-related issues.

● Install, configure, maintain, and troubleshoot Windows operating systems, software applications, antivirus, and security settings.

● Set up and manage laptops, desktops, printers, Wi-Fi, routers, switches, and other IT peripherals.

● Provide remote and on-site technical support to employees across offices and operational locations.

● Maintain IT assets and inventory, including laptops, accessories, software licenses, and other equipment.

● Manage system backups, data recovery, OS restoration, and basic security-related requirements.

● Track and resolve IT support requests within defined SLAs and maintain proper documentation of issues and resolutions.

● Coordinate with external IT vendors and service providers for hardware repairs, software, networking, AMC, and other technical requirements.

● Support onboarding and offboarding activities by ensuring timely allocation, configuration, recovery, and deactivation of IT assets and access.

● Manage office administration activities including office supplies, assets, facilities, maintenance, and general workplace requirements.

● Coordinate with housekeeping, security, facility, and other support staff to ensure smooth day-to-day office operations.

● Manage vendor coordination, procurement, invoices, and documentation related to office administration and facilities.

● Maintain records of office assets, invoices, compliance documents, and other administrative documentation.

● Support meeting arrangements, travel coordination, office events, and other administrative requirements as needed.

● Collaborate with HR, Finance, Operations, and other cross-functional teams to ensure seamless IT and administrative support.

● Identify recurring IT and administrative issues and implement practical solutions to improve operational efficiency.

Requirements

● Bachelor's degree in IT, Computer Science, Information Technology, or a related field.

● Proven experience in IT support, system administration, and office administration.

● Strong hands-on knowledge of Windows OS, hardware troubleshooting, networking, Wi-Fi, printers, and IT peripherals.

● Experience in managing IT assets, software installations, inventory, and vendor coordination.

● Working knowledge of Microsoft Office Suite and common workplace applications.

● Experience supporting employees across multiple locations or offices is preferred.

● Strong organizational and multitasking skills with the ability to manage IT and administrative responsibilities simultaneously.

● Good communication and interpersonal skills with a proactive and solution-oriented approach.

● Detail-oriented with strong ownership and problem-solving skills.