About the company:

Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.

About the Role:

We are looking for a customer-focused professional to drive customer satisfaction, engagement, and retention. The role involves building customer relationships, resolving concerns, and identifying opportunities to increase repeat bookings

• Why join us?

  
  Market competitive salary with bi-annual increments.

• Great stock option policy with rights to exercise 10 years post exit.

• Well known for a collaborative culture with a top 10% rating on Glass door.

• Fastest-growing health tech company in India with marquee investors.

• Opportunity to build a product that will have a significant impact on people's health and well-being.

  Roles and Responsibilities:

  • Engage with existing customers and understand their needs.
  • Drive customer retention and repeat bookings.
  • Resolve customer concerns and ensure timely follow-ups.
  • Coordinate with internal teams to address customer issues.
  • Track customer feedback, retention, and satisfaction metrics.
  • Identify at-risk customers and take proactive retention actions.
  • Consistently achieve individual performance targets.

Skills we are looking for:

• 1–3 years of experience in Customer Success, Customer Experience, Retention, Inside Sales, or Account Management.
• Excellent communication and interpersonal skills.
• Strong customer orientation and problem-solving ability.
• Good follow-up, ownership, and coordination skills.
• Comfortable working with targets and performance metrics.
• Experience in healthcare/diagnostics or a high-volume customer environment is a plus.