The Head of Revenue Operations – will be responsible for building and scaling Orange Health Labs' business in the city by driving profitable growth across the OCC (Own Collection Centre) network and Doctor Channel.

The role will own end-to-end revenue operations, including doctor acquisition, retail expansion, customer experience, hyperlocal marketing, retail logistics, and operational excellence.

As the city leader, this role will work closely with cross-functional teams including Logistics, Marketing, Product, HR, and Finance

Why join us?

• Market competitive salary with bi-annual increments.

• Great stock option policy with rights to exercise 10 years post exit.

• Well known for a collaborative culture with a top 10% rating on Glass door.

• Fastest-growing health tech company in India with marquee investors.

• Opportunity to build a product that will have a significant impact on people's health and well-being.

  Roles and Responsibilities:

  1. Business Growth & Revenue

  • Deliver monthly, quarterly, and annual Revenue targets.

  • Drive profitable growth across:

    • Doctor Channel (At-Home)

    • Retail Clinics

    • OCC Network

  • Achieve AOP while maintaining healthy contribution margins.

  • Build sustainable growth engines across all channels.

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  2. Retail OCC Business

  • Identify and launch new OCC locations as per expansion plan.

  • Improve mature store productivity and profitability.

  • Drive consumer acquisition and store revenue.

  • Build partnerships with local clinics and hospitals.

  • Achieve store-level P&L targets.

  4. BTL & Hyperlocal Marketing

  • Own the city-level BTL strategy to drive consumer acquisition and doctor engagement.

  • Plan and execute hyperlocal marketing campaigns across residential communities, RWAs, apartments, corporate parks, and commercial hubs.

  • Ensure at least one BTL activity per store every month to improve walk-ins and brand visibility.

  • Drive doctor branding initiatives, including clinic signage, in-clinic branding, and local awareness programs.

  • Work closely with the Marketing team to localize campaigns and maximize impact within key clusters.

  • Develop a cluster-wise marketing calendar aligned with business priorities and growth targets.

  5. Doctor Business

  Hunting

  • Drive new doctor acquisition.

  • Improve hunting productivity and conversion.

  • Expand coverage across priority clusters.

  Farming

  • Improve active doctor base.

  • Increase doctor retention and wallet share.

  • Drive doctor app adoption and digital ordering.

  • Improve custom package adoption

  6. Operations Excellence

  • Deliver best-in-class customer experience.

  • Ensure:

    • 98%+ On-Time collections

    • Excellent store hygiene

    • E-Medic grooming standards

    • Low VOCs

    • High Google ratings

  • Improve operational productivity and service quality.

  7. Team Leadership

  • Build and lead high-performing teams across:

    • Hunting

    • Farming

    • Retail Operations

    • Cluster Management

    • Logistics

  • Hire, coach, and develop future leaders.

  • Drive a high-performance, execution-focused culture.

    Skills we are looking for:

    • 8–12+ years of experience in Retail Operations, Healthcare Sales, Revenue Operations, Diagnostics.

    • Experience in leading cross-functional field teams.

    • Strong understanding of sales, retail operations, customer experience, and business analytics.

    • Experience in launching new markets or scaling city operations is preferred.

    • 8–12+ years of experience in Retail Operations, Healthcare Sales, Revenue Operations, Diagnostics.

    • Experience in leading cross-functional field teams.

    • Strong understanding of sales, retail operations, customer experience, and business analytics.

    • Experience in launching new markets or scaling city operations is preferred.