Company: Orange Health

Designation: Lab Manager

Office Location: Bangalore

About The Company:

Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognised as a Future Unicorn for two consecutive years by Hurun India.

Join us to make diagnostics 10x more convenient, 10x more accurate - 10x better!

Position description:

We are looking for an experienced and driven Lab Manager to lead our laboratory operations in Bangalore North. In this role, you will oversee day-to-day laboratory activities, ensure operational excellence, maintain the highest quality standards, and foster a culture of continuous improvement.

You will play a critical role in ensuring accurate diagnostics, exceptional service delivery, regulatory compliance, and team development while contributing directly to our mission of transforming healthcare.

Primary Responsibilities:

Laboratory Operations & Process Management

• Oversee and coordinate daily laboratory operations to ensure efficient workflow and optimal resource utilization.
• Collaborate closely with medical, technical, and operations teams to ensure seamless sample processing, accurate testing, and timely reporting of results.
• Monitor laboratory performance metrics, including turnaround time (TAT), productivity, and quality indicators.

Quality & Compliance

• Drive quality assurance and quality control initiatives to ensure accuracy, reliability, and consistency of test results.
• Participate in proficiency testing programs and lead corrective and preventive actions when required.
• Ensure adherence to NABL standards, regulatory requirements, accreditation guidelines, and laboratory safety protocols.
• Support internal and external audits, inspections, and accreditation assessments.

Inventory & Resource Management

• Manage inventory levels of laboratory consumables, reagents, and equipment to ensure uninterrupted operations.
• Coordinate preventive maintenance and calibration schedules for laboratory instruments.

Team Leadership & Development

• Lead, mentor, and develop laboratory staff to foster a high-performance and collaborative work environment.
• Support recruitment, onboarding, training, and competency development of team members.
• Promote a culture of accountability, continuous learning, and operational excellence.

Documentation & Continuous Improvement

• Ensure accurate maintenance of laboratory records, reports, and documentation.
• Identify opportunities for process optimization and implement improvements to enhance efficiency and service quality.
• Contribute to contingency planning and emergency response readiness to ensure business continuity.

Additional Responsibilities:

• DMLT, B.Sc. MLT, BMLT, B.Sc. Medical Laboratory Science, or an equivalent qualification in Allied Health Sciences. A Master's degree in a relevant field will be an added advantage.
• Proven experience in a clinical diagnostic laboratory, including a minimum of 3 years in a supervisory or managerial role, with hands-on experience managing laboratory operations, workflows, and team performance.
• Strong knowledge of laboratory operations, quality assurance, quality control, NABL standards, regulatory compliance, accreditation requirements, and laboratory safety practices.
• Experience managing laboratory resources, including inventory, consumables, reagents, equipment maintenance, documentation, and quality systems to ensure uninterrupted operations.
• Ability to monitor and improve key performance indicators such as Turnaround Time (TAT), quality metrics, operational efficiency, and service excellence.
• Excellent leadership, communication, stakeholder management, problem-solving, and decision-making skills, with the ability to mentor teams and drive a culture of accountability, collaboration, and continuous improvement.
• Detail-oriented and capable of maintaining accuracy and quality in a fast-paced, high-volume diagnostic laboratory environment.