About the company:

Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025.

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognized as a Future Unicorn for two consecutive years by Hurun India.

About the role :

Handle customer queries via chat (app, website, WhatsApp), assist with bookings, and resolve issues to ensure a smooth customer experience.

Why join us?

• Market competitive salary with bi-annual increments.

• Great stock option policy with rights to exercise 10 years post exit.

• Well known for a collaborative culture with a top 10% rating on Glass door.

• Fastest-growing health tech company in India with marquee investors.

• Opportunity to build a product that will have a significant impact on people's health and well-being.

  Roles and Responsibilities:

  ● Respond to customer queries promptly and professionally

  ● Support booking, rescheduling, cancellations, and payments

  ● Provide accurate service and pricing information

  ● Resolve issues or escalate when needed

  ● Maintain chat quality, SLAs, and documentation

  Skills We are looking for:

  ● Graduate (preferred) with 0–3 years in chat/customer support ● Strong written English, Hindi is Mandatory ● Good multitasking and problem-solving skills ● Willingness to work in rotational shifts