About the company:

Orange Health is India’s leading on-demand diagnostics lab for urban Indian consumers and is positioned as the fastest diagnostics lab in India. We were recognized as the Diagnostics Startup of the Year 2025*.*

Launched in January 2021, Orange Health Labs is amongst the most loved brands in the healthcare sector, with over 30,000 reviews and the highest rating on Google for all its facilities across the country, and an NPS close to 90!

Orange Health Labs is among the best places to work, with a team of 1,000+ people across the company. We believe in treating colleagues with respect and investing in their growth for the long term. You can learn more about our work culture on our careers page and LinkedIn page.

Our vision is supported by some of the world’s leading investors like Accel, General Catalyst, Y Combinator, Bertelsmann India, Amazon, and other marquee names. We have been recognized as a Future Unicorn for two consecutive years by Hurun India.

Key Responsibilities

• Oversee daily reverse and mid-mile operations ensuring timely pickup and drop-off of samples between collection hubs, clinics, and labs.
  

• Improve the cost of logistics consumables by ensuring PSV (Physical Stock Verification) of materials delivered at hubs and clinics.
  

• Optimize runner routes for cost efficiency while maintaining service quality and operational compliance.
  

• Maintain Logistics TAT as per company SOP and drive on-ground discipline for continuous improvement.
  

• Lead, train, and motivate a team of 80+ field runners and executives to deliver consistent performance.
  

• Redesign and optimize operational routes to improve turnaround time (TAT) and reduce cost per order.
  

• Manage on-ground inventory and consumables to maintain accuracy, control wastage, and ensure uninterrupted operations.
  

• Track and control logistics cost per order while maintaining route profitability and operational efficiency.
  

• Collaborate with cross-functional teams (Lab Ops,Sales,Central CRM,Control Tower) to drive efficiency and process alignment.
  

• Monitor, analyze, and report daily operational KPIs including TAT, cost, PSV compliance, and runner productivity.
  

• Drive a culture of accountability, ownership, and high engagement within the field operations team.
  

• Leverage strong local knowledge of Delhi NCR and Gurgaon to plan routes, allocate manpower, and manage daily operations effectively.

Requirements

• 4-8 years of experience in mid-mile or logistics (FMCG, e-commerce, or diagnostics preferred).
  

• Proven experience managing large field teams (100+)
  

• Hands-on expertise in route planning, cost control, and inventory management.