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Senior Product Manager - Customer Communication

Oportun

Oportun

Product, Customer Service
Mexico City, Mexico · Remote
Posted on Wednesday, July 3, 2024

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a digital banking platform that puts its 2.2 million members' financial goals within reach. With intelligent borrowing and savings, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $17.8 billion in responsible and affordable credit, saved its members more than $2.3 billion in interest and fees, and helped our members save an average of more than $1,800 annually. For more information, visit Oportun.com.

WORKING AT OPORTUN


Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

We are looking for a talented and creative problem solver to be a Sr. Product Manager at Oportun for Member Communications, delivering critical capabilities to bring engaging communications via a reliable and cost-effective communications platform. Customer communications are critical to our marketing, originations, servicing, and collections experience. In this role, you will be responsible for driving initiatives to create and enhance capabilities of the Member Communications Platform, responsible for audience segmentation, data delivery, and ultimately delivery of omni-channel communications to Oportun customers. You will articulate product strategy, set objectives and key results, define roadmaps and work with the cross-functional team to deliver best-in-class solutions. If you thrive in a fast-paced environment and have a passion for building products that delight users, join Oportun and grow with one of the most innovative and progressive FinTech companies.

RESPONSIBILITIES

  • Scope and lead the development of new Member Communications product features with the goal of delivering engaging communications via a reliable and cost-effective communications platform
  • Lead a high-performing cross-functional product team that includes engineering, marketing, data and others to implement and build new communications capabilities and increase communications reliability and scalability
  • Drive strong collaboration and alignment up, down and sideways within the organization across a wide group of cross-functional stakeholders

REQUIREMENTS

  • Strong track record: 7+ years of product management experience in high-growth environments, with experience in the financial services industry (FinTech, challenger bank, etc.) highly preferred.
  • Customer centric: You are passionate about improving the financial health of Oportun’s members, creating frictionless products, and enhancing agent experience.
  • Analytical problem solver: You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
  • Collaborative: You have a track record of shipping and iterating on impactful products that required partnering with and building consensus across a wide group of cross-functional partners.
  • Excellent communicator: You are a clear and concise communicator, and you have superb documentation skills.
  • Execution: You’re scrappy, solution-oriented, and able to help the team push through obstacles and blockers to deliver value for our members.
  • Working knowledge of SQL.
  • Experience working with a multi-national workforce.
  • Bachelor's degree in Computer Science, Business, Analytics, or equivalent degree or experience

#LI-REMOTE

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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).