POSITION OVERVIEW

OPORTUN is currently seeking qualified candidates with Customer Service, Cashier, Sales or Hospitality experience to work Full Time. Our Customer Service Rpresentative creates and generates a rewarding and unique customer service experience, they are passionate about listening, helping, and connecting with people. As a key member of our team, you will make the mission of Oportun come to life by educating our customers about our inclusive, affordable financial services that empower them to build a better future.

RESPONSIBILITIES:

· Develop and lead a high performing, highly motivated team of Customer Service Representatives through selection, coaching and development in partnership with the District manager, peer Store Team Leads, Retail Training Associates (where applicable) in order to effectively impact results.

· Leverage daily production reports in order to build plans to meet or exceed monthly store team goals and Ensure the store is pro-actively driving additional new customers into the store through community marketing, establishing relationships and gathering referrals from existing customers.

· Performs interviews of prospective CSR candidates and influences the decision in partnership with the District Manager

· Confirm that all CSRs have completed all assigned training and have read and understand all communications and updates.

· Perform monthly check-in performance evaluations on all store CSRs and coach and manage using positive performance to meet and exceed expectations. Is responsible for Positive Performance conversations as well as corrective action in partnership with the DM and People and Culture team.

· Manages Labor; CSR shift swaps, PTO, timecard corrections, availability and timecard approvals.

· Maintain operational, procedural and regulatory oversight as well as provide coaching and guidance to ensure the store and CSRs pass all “in-store” and “phone” quality audits.

· Helps and guides CSRs in resolving everyday issues and when to escalate to the DM or the appropriate HQ support partners. Respond to customer inquiries or complaints in person or over the phone in a professional manner.

· Perform CSR and various other administrative duties as directed by District Manager

WHAT KEY REQUIREMENTS ARE NEEDED?

· Bilingual (English/Spanish) REQUIRED

· Prior sales experience (2+ years) · Prior banking (Branch Lead, Sr. Personal Banker) experience Preferred (1-3 years)

· Previous work experience as a Team Leader or Supervisor preferred (1+year)

· Experience in planning, effective communication and influence and the ability to effectively coach & develop the skills of the team in order to improve results

· Strength in providing excellent customer service with an attention to detail and follow through

· Ability to work independently with minimal direction who is a results-oriented, self-motivated team player who leads by example.

· Excellent oral and written communication skills

· High School Diploma/GED required

· General knowledge of Office 360 including Outlook, Excel, Word and PPT

· Valid driver’s license

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE:

· Competitive pay with sales incentives

· Medical, Dental, Vision, Life Insurance and other benefits for Full-time Employees

· Employer-matched 401(k)

· Opportunities to positively affect your community

· Paid Time Off

· Paid Training

· Employee salary advance option

The base hourly rate for this full-time position is $22.00 - $25.50.

Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.

Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.”