About the Role

Ophelia Health is seeking a full-time Partnerships Manager dedicated to building partnerships within correctional facilities (jails and prisons) to expand access to virtual MOUD treatment. Your mission is to establish a high-impact referral engine that ensures incarcerated individuals with Opioid Use Disorder (OUD) can seamlessly access Ophelia’s life-saving telehealth treatment. You will partner with facility leadership, custody staff, and medical teams to create structured, compliant pathways for incarcerated individuals to access care during incarceration and upon release. By establishing trust and building bidirectional partnerships, you will help create a network of support that enhances our patients' treatment journey.

Join Ophelia Health to not only build a career but to make a meaningful impact on one of the greatest healthcare crises of our lifetime. You’ll be part of a passionate team, with ample opportunities for growth, competitive benefits, and the chance to truly make a difference in people’s lives.

What you'll do:

• Build and manage relationships with key stakeholders across correctional systems, including:
• County commissioners and government leadership
• Wardens and jail administrators
• Social services and discharge planning teams
• Correctional officers and custody staff
• Inmate medical and behavioral health teams

• Develop tailored engagement strategies for each stakeholder group to drive alignment and adoption
• Design and operationalize referral workflows within correctional facilities to connect individuals to Ophelia’s virtual MOUD services
• Partner with facilities to integrate into existing processes such as:
• Intake and withdrawal management
• Discharge planning and reentry workflows
• Ensure referral pathways are simple, repeatable, and compliant with facility protocols

• Utilize CRM tools (like Salesforce or HubSpot) to track activity, conversion rates from referral to patient, and ROI on partnership outreach. You will be expected to uncover insights into your own performance, including analyzing which partner types yield the highest patient conversion and adjusting your weekly strategy accordingly.
• Collect and analyze feedback from community partners to refine Ophelia’s referral strategies and products. Help develop and build solutions for existing referral barriers.
• Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals
• This is a highly cross-functional role requiring navigation of public sector systems, clinical workflows, and correctional operations

What we're looking for:

• This is a remote role with a preference for candidates located in New York, Pennsylvania, New Jersey, or Delaware.
• Open to periodic travel to partners.
• 1+ years experience partnering with or selling into correctional systems, government agencies, or highly regulated environments
• Proven ability to manage complex, multi-stakeholder partnerships with long sales cycles
• Experience driving operational change within institutional settings (not just relationship-building)
• Strong ability to engage and influence diverse stakeholder groups ranging from frontline staff to senior leadership
• Ability to translate between clinical, operational, and policy perspectives
• Comfortable working within structured, high-security environments with strict protocols
• Preferred:
  • MOUD in correctional settings
  • Reentry/discharge planning workflows
  • Medicaid or public funding streams (e.g., opioid settlement funds)
• Existing relationships within correctional or county systems strongly preferred

Our Benefits Include

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

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