Senior Community & Events Lead
OpenPhone
Administration
United States · Remote
USD 147k-184k / year + Equity
Posted on Dec 3, 2025
Senior Community & Events Lead
Remote - United States
Marketing
Remote
Full-time
For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? Quo is changing that.
We’re a new type of business phone with a mission to help people communicate better and be more productive.
We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.
Quo is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.
About the role
As our Senior Community & Events Lead, you’ll lead the charge in building both our online and offline communities, bringing customers and potential customers together, and ensuring their experiences are so good that they always leave saying, “That was actually worth my time, I’d take part it in again, and now I want to learn a lot more about Quo.”
You’ll be the point person for creating spaces where small businesses connect, learn, and champion each other (and us). From a Reddit AMA that sparks 100 great questions to a conference booth that entices people to stop instead of walking by to an active group of 100s of advocates waiting to be unleashed, you’ll transform our customers into a community.
You’ll own our full strategy around events and community building: need new event swag to appear to passersby? You’ll lead the way. Sales have a goal to schedule 15 meetings ahead of the next conference? You’ll build the campaigns to book those meetings. Need to grow our customer advocate list and engage them so we stay in front of them and they publicly talk about us more? You’ll get a project going and make it happen. Leadership's asking to sponsor an event? You'll have a way to analyze and determine whether or not the event should be a priority, and know how to execute it so that it's as successful as possible.
While you’ll own this work, you won't be alone! Collaborators will be here to help you along the way. Our Marketing Team has a healthy appreciation for storytelling, scrappiness, and humanity. In a world of bland webinars and forgettable trade show swag, we aim to foster thoughtful community building, run corporate events that don’t feel corporate, and develop programs that turn leads into customers and customers into advocates.
Some of the things you’ll do:
- Build and nurture our online community spaces so they don’t just sit there and exist, but thrive
- Identify and prioritize key sponsorships to expand Quo’s presence and credibility, and book them. Develop a systematic way to assess and experiment with them, ensuring that our events portfolio continues to grow and deliver value.
- Design community programs that turn our best customers into active advocates
- Lead the charge on field marketing and be responsible for both the success of the events themselves and the overall impact to our programs. Whether it's planning breakfast meetups or running small business workshops, you'll make sure we don’t just sponsor events, but stand out at them
- Work closely with Content, Partnerships, Growth, and Product to ensure our community and events always tie into the bigger story we’re telling
- Connect your work directly to acquisition goals, ensuring we’re capturing and converting leads and not simply sponsoring events just for the sake of attending them
- Measure what matters: engagement, advocacy, pipeline impact, lead generation… and use what you learn to continually shape a better approach
- Ensure that the voice of our community is heard inside the company, guiding internal advocates to share customer stories and use customer feedback to guide what we build next.
About you
- 10+ years in community and field marketing, ideally at SaaS startups where you had to balance strategy with getting your hands dirty on every part of the process.
- A track record of building communities and running events that always stand out from the usual corporate approach and drove real outcomes
- Strong planning skills: you can juggle timelines, budgets, logistics and many different details without losing sight of the bigger picture
- A knack for storytelling and hospitality; you like creating experiences people talk about after they’re over, and know how to keep them connected long after the event has ended.
- Comfort with operating both strategy and scrappiness (sometimes in the same day)
- Previous work with small businesses or start-up/entrepreneurial communities before
- Bonus points if you have experience with Reddit and Slack communities
Compensation
The annual base salary range for this position in the San Francisco Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro is $165,000 - $184,000 USD, and in all other US locations is $147,000 - $164,000 USD, plus equity and benefits.
The ranges displayed reflect the target for new hire salaries, and within each range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
Who we are
As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Req ID: R36